Manager, IT Systems

D-Wave•FL, FL

14h•$144,000 - $198,000•Remote

About The Position

D-Wave is seeking a hands-on manager to lead a small System Administration team. The role is accountable for team performance, priorities, and operational delivery, providing technical direction and ensuring infrastructure is secure, reliable, and scalable. The manager partners with IT leadership and cross-functional teams to align team priorities with business needs and support company growth. The position is remote within Florida; Boca Raton is a bonus location. The manager leads, coaches, and develops System Administrators and owns hiring, onboarding, performance management, priorities, and coverage, including on-call and after-hours rotation. They oversee systems administration operations and core security tools, administer enterprise platforms, guide incident response and change approval, and build automation. The role also provides hands-on support for complex technical issues and escalations, works across teams on infrastructure and business initiatives, and establishes documentation, standards, and scalable workflows as processes mature.

Requirements

Bachelor's degree in IT, Computer Science, or equivalent experience.
8+ years of progressive IT experience spanning systems administration and end-user support.
3+ years leading or supervising IT staff, including hiring and performance management.
Strong expertise in Microsoft infrastructure: AD, Intune, and Entra ID.
Experience with ITSM platforms and SLA-driven service delivery.
Working knowledge of AWS, GCP, or Azure, and tools such as Atlassian and Microsoft 365.
Strong judgment, problem-solving, and stakeholder management skills in a fast-paced, resource-lean environment.
Ability to set priorities, manage competing demands, and make decisions supporting short- and long-term team and business goals.

Nice To Haves

Working familiarity with Kubernetes, Ansible, or Terraform.
Boca Raton location.

Responsibilities

Lead, coach, and develop a team of System Administrators; own hiring, onboarding, and performance management.
Set team priorities and coverage, including on-call and after-hours rotation, and build a culture of accountability, ownership, and continuous improvement.
Provide technical guidance, delegate work effectively, and adapt management approach to individual team members.
Use lessons learned from mistakes and operational issues to strengthen team practices.
Own systems administration operations, including ticketing, SLAs, escalations, patching, and compliance.
Architect, deploy, and maintain company infrastructure to keep it modern, secure, and scalable.
Manage firewalls, IDS, MDM, antivirus, and encryption management.
Administer the Atlassian Suite and enterprise platforms including AD/LDAP, Entra ID, Intune, Microsoft 365, Zoom, and GitHub.
Oversee governance and access for AI tools in use, including Claude, ChatGPT, and Fellow.
Lead resolution of major incidents and outages and conduct root-cause investigations.
Review and approve changes to critical systems.
Build scripts and automation to reduce manual work across the team.
Use sound judgment and established best practices to keep work moving while processes evolve.
Identify process and operational gaps and establish documentation, standards, and scalable workflows.
Support complex technical issues and escalations, including troubleshooting, documentation, communication, escalation, and follow-up; remain hands-on with technical work as needed.
Align team priorities and roadmap with IT leadership and business needs.
Coordinate with DevOps on AWS connectivity and work with cross-functional teams to address issues that cross team boundaries.
Partner with other managers and senior leaders on cross-functional initiatives and large-scale projects.
Exercise independent judgment and recognize when decisions require broader input, approval, or escalation.