Client Delivery Manager

DataBP

1d•Remote

About The Position

DataBP is a fast-growing SaaS company that provides financial market data businesses with a platform for managing data licensing, usage reporting, pricing, billing, and customer management. The Client Delivery Manager (Americas) owns delivery for a portfolio of market data clients throughout the client lifecycle, from initial implementation through ongoing reports, enhancements, and change requests. This is a client-facing delivery role rather than an engineering role. The manager translates clients’ commercial and operational goals into work for internal teams to build and configure, ensuring delivery is on time and within scope. The role works closely with Account Management, Implementation, Solution Architecture, and engineering teams. It is described as remote and based in the United States, while the qualifications also require the right to work in the Netherlands.

Requirements

At least 5 years of experience in client delivery, client success, professional services, implementation consulting, or technical account management, ideally in financial markets.
Proven experience leading enterprise client engagements from discovery through delivery.
Strong requirements-gathering and planning skills.
Experience coordinating technical teams without direct line management.
Ability to manage several enterprise clients and competing priorities at once.
Experience with Jira and Confluence.
Assertive, organized, and comfortable leading client-facing meetings.
Right to work in the Netherlands.
Self-motivated, comfortable working independently, and able to take ownership of deliveries.

Nice To Haves

Market data administration experience on either the consumer or provider side.
Experience working with major vendors and exchanges such as LSEG Data & Analytics, Bloomberg, FactSet, ICE, S&P Global, Euronext, Deutsche Börse, or SIX.
Knowledge of market data licensing, exchange agreements, redistribution rights, entitlements (e.g. DACS, EMRS), and usage or audit reporting.
Experience supporting exchanges, index providers, banks, asset managers, or other capital markets organizations.

Responsibilities

Own delivery for assigned clients, including major exchanges and data vendors.
Run discovery sessions to understand clients’ market data policies, licensing models, and business objectives.
Advise clients on best practices for data licensing, entitlements, usage reporting, audits, and billing.
Translate requirements into delivery plans and prioritized workstreams.
Plan, prioritize, and track configuration and development work in Jira.
Manage scope, timelines, and budgets on time-and-materials engagements.
Identify risks, remove blockers, and escalate when needed.
Lead status meetings and senior stakeholder communications.
Coordinate user acceptance testing (UAT) and go-live for new implementations and ongoing change.
Coordinate technical teams without direct line management and manage multiple enterprise clients and competing priorities.