Client Delivery Specialist

Informa Group Plc. • Newton, MA

1d • $24 - $26 • Hybrid

About The Position

The Client Delivery Specialist supports the management of contracted product delivery from inception through completion, with the goal of ensuring customer satisfaction. The role coordinates confirmation of customer purchases, captures customer goals for post-sale teams, receives online media deliverables, and handles post-sale changes. The position is based in the Auburndale, Massachusetts office and requires a detail-oriented, logical, communicative team player who can multitask and work under pressure in a fast-paced environment.

The role coordinates advertising campaign creative materials and deadlines, supports advertisers, communicates campaign status and performance to internal teams, provides customer service and updates, and handles reporting, revenue forecasting, campaign changes, proof of delivery, and month-end close tasks.

Requirements

• Excellent oral and written communication skills.
• Strong organizational skills.
• Be reliable and a team player.
• Professional phone skills.
• Ability to handle multiple deadlines, phone calls, and projects.
• Ability to think quickly and make decisions promptly.
• Computer application literacy.
• B.A. or B.S. degree required.
• Accurate data entry skills, problem-solving ability, and ability to work independently.

Nice To Haves

• Experience as a Customer Service Representative or Sales Administrator.
• Proven sales and client management abilities, preferably in the advertising and agency marketplace.

Responsibilities

• Coordinate the receipt of online creative materials from agencies and advertisers to ensure creative deadlines are met for media campaigns.
• Build relationships with advertisers, provide support, and fulfill campaigns to help build a loyal customer base.
• Communicate campaign status, performance, and execution with Sales, CSM, and Product Ops teams.
• Respond to internal and external customer inquiries by telephone and email.
• Provide order status and performance updates to Sales Representatives.
• Ensure proper weekly revenue forecasting and recognition.
• Set up auto-reporting and manage manual client reporting deliveries.
• Process campaign changes, working with sales and clients to set expectations about impact and timing.
• Secure necessary proof of delivery and process month-end close tasks.

Benefits

• Up to four days per year to volunteer with a philanthropic organization.
• Bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning.
• Open Vacation, 10 national holidays, and the opportunity to work from almost anywhere for up to four weeks a year.
• 401(k) match.
• Health, vision, and dental insurance.
• Parental leave.
• Employee stock purchase plan offering company shares at a minimum 15% discount.
• Employee assistance program support, mental health first aiders, and free access to a wellness app.
• Global awards and kudos programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level