IP Business Legal Assistant (Client Delivery Specialist)

Husch Blackwell•Kansas City, MO

10d•Hybrid

About The Position

The Client Delivery Specialist (IP Business Legal Assistant) serves as the primary operational partner for assigned attorneys within a practice. The role manages workflow execution, cross-functional coordination, and administrative support while reducing attorneys’ project-management burden. Specialists maintain responsibility for attorney relationships, matter completion, and coordination across operational teams. This position is based in Husch Blackwell’s Kansas City, Missouri office and works onsite three days per week and from home two days per week. The position owns the full lifecycle of assigned attorneys’ workflows, anticipates needs, manages priorities, coordinates projects and deadlines, and resolves administrative challenges with minimal supervision. It supports conflicts, new-matter intake and engagement, billing and collections coordination, client communications, inbox and calendar management, travel arrangements, and the preparation and management of legal documents. The role also supports practice-group operations, team coverage and delegation, workflow documentation, and continuous process improvement through technology, automation, dashboards, and applicable AI tools and training. The firm describes the listed duties as general rather than exhaustive and states that reasonable accommodations will be provided as necessary for individuals with disabilities to apply for or perform essential job functions.

Requirements

Bachelor’s degree with major coursework in a related field, or commensurate professional and educational experience.
At least 5 years of relevant experience providing comprehensive support to organizational leadership; professional-services experience is preferred.
At least 3 years of relevant legal-assistance experience.
Advanced proficiency in Microsoft Office Suite.
Ability to proactively identify issues, propose solutions, and drive work to resolution with minimal direction.
Strong communication skills, including concise, solutions-oriented status updates and recommendations to attorneys and other stakeholders.
Ability to handle highly confidential information.
Minimum typing speed of 60 words per minute.
Exercise discretion, judgment, and composure.
Proactive problem-solving and ability to anticipate and resolve issues before escalation.
Judgment and discretion when navigating complexity with senior stakeholders.
Workflow-management ability, including full-lifecycle ownership and accountability.
Clear, concise, solution-focused communication.
Service mindset and ability to provide strategic value as a business partner.
Technology proficiency, including AI, automation, and continuous upskilling.
Organizational excellence, attention to detail, and ability to multitask across portfolios.
Accountability, follow-through, and ownership.
Ability to build trust across all levels.
Adaptability and ability to thrive in dynamic, high-pressure environments.
Include a cover letter and resume when applying.

Nice To Haves

Experience in a professional services environment.
Previous transcription experience.

Responsibilities

Manage the full lifecycle of workflow for assigned attorneys, anticipate their needs, manage priorities, and resolve administrative challenges with minimal supervision.
Coordinate and track projects, deadlines, milestones, deliverables, status reports, project plans, timelines, and resource allocation.
Handle special projects and use workflow management software to log and manage work.
Prepare and process new-matter forms, request conflict checks, open files, and coordinate intake and engagement processes while maintaining documentation.
Assist attorneys in tracking alternative fee arrangements and automating, tracking, and monitoring matter budgets.
Partner with the billing team on time entry, billing inquiries, and collections.
Coordinate client communications, manage sensitive information, and act as a liaison among attorneys, clients, and internal departments.
Manage attorneys’ inboxes by prioritizing and flagging urgent communications, drafting or responding to emails as directed, and organizing and archiving correspondence.
Maintain attorney contacts and track requirements and activity related to CLE and memberships.
Provide general administrative support and operate office equipment as needed.
Conduct business confidentially and remain calm under pressure from timekeepers.
Review and route incoming mail and faxes; prepare and process outgoing mail and faxes; arrange specialized mail or messenger services; and ensure attachments, exhibits, and enclosures are included.
Assist with attorneys’ calendars and meeting arrangements, make travel arrangements, and prepare itineraries.
Prepare, edit, format, and proofread legal documents, correspondence, and presentations; manage version control, file organization, and secure document storage; and facilitate document execution, filing, and distribution.
Type, transcribe, revise, and proofread legal documents accurately; prioritize assignments and meet deadlines.
Develop proficiency in the assigned Practice Specialty Center and perform practice-group-specific duties.
Exchange information, document workflows to support coverage of attorney preferences, and share training tips with team members.
Communicate and work effectively with team members and Firm personnel; participate in team meetings to discuss projects and workflow.
Delegate tasks to other teams as appropriate to support coverage, timely completion, and quality control.
Identify process-improvement opportunities; use automation and dashboards to improve tracking, organization, and execution; participate in applicable AI and technology training; and research tools and best practices to recommend workflow improvements.