Account Executive - Secured Insolvency

PRA Group (Nasdaq: PRAA) • Fort Worth, TX

11d • Onsite

About The Position

The Account Executive provides customer service through inbound and outbound phone communications and assists customers in establishing payment agreements on delinquent debt. The role involves reviewing account information and customer correspondence, negotiating payment plans and settlements, and documenting customer interactions and account activity in a financial tracking system. The position also handles certain insurance claims and collateral-related matters while complying with the FDCPA, Bankruptcy Code, and company policies and procedures.

Work is performed in an open-workspace office environment with telephones, personal computers, and printers. The noise level is usually moderate. This is a sedentary position involving seldom to occasional lifting of less than 11 pounds, frequent lifting of less than 1 pound, and potentially standing for up to one-third of the day. The position is budgeted at $23.00; no pay period is specified.

Requirements

• High school diploma or GED.
• At least 1 year of related experience, or an equivalent combination of education and experience.
• Complete approved company training and an FDCPA course, and pass an FDCPA test to obtain a Collection Specialist Certification.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and prepare simple correspondence.
• Excellent negotiation and problem-solving skills.
• Ability to effectively present information to customers by telephone and accurately type and enter information into a computer database.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals, and understand and explain interest-rate computations to customers.
• Ability to understand written and oral instructions and apply standard procedures and policies when communicating with customers.
• Must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Responsibilities

• Comply with the Fair Debt Collection Practices Act (FDCPA), Bankruptcy Code, and company policies and procedures.
• Receive inbound customer service calls and place outbound collection calls for accounts queued in the financial tracking system.
• Discuss delinquency with customers, review sales, service, or credit contract terms, and negotiate payment plans and settlement agreements; refer disputes or complaints to the Senior Manager IVA.
• Request appropriate form letters notifying customers of account ownership and servicing transfers, delinquency, or established payment plans and settlement agreements.
• Process repairable and total loss insurance claims and collateral trade-in agreements.
• Record customer-provided and customer-facing information, collection attempts, discussions, actions, and account activity in the financial tracking system.
• Obtain and review paper and electronic correspondence and documents pertaining to accounts.
• Coordinate collateral surrender, redemption, and reinstatement with customers; negotiate collateral release agreements with impound or tow companies; and submit qualified delinquent accounts to the Skip Trace Department for repossession review.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED