Account Executive - Secured Insolvency
About The Position
The Account Executive provides customer service through inbound and outbound phone communications and assists customers in establishing payment agreements on delinquent debt. The role handles secured insolvency accounts and involves complying with the Fair Debt Collection Practices Act (FDCPA), the Bankruptcy Code, and company policies and procedures. The position is budgeted for $23.00. Work is performed in an open office workspace with individual workstations, telephones, personal computers, and printers. The noise level is usually moderate. This is a sedentary position with seldom to occasional lifting of less than 11 pounds, frequent lifting of less than 1 pound, and possible standing for up to one-third of the day. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future. The workplace is drug-free, and qualified applicants receive consideration without regard to protected characteristics.
Requirements
- High school diploma or GED.
- At least 1 year of related experience, or an equivalent combination of education and experience.
- Complete approved company training and an FDCPA course, and pass an FDCPA test to obtain Collection Specialist Certification.
- Ability to read and comprehend simple instructions, short correspondence, and memos, and prepare simple correspondence.
- Excellent negotiation and problem-solving skills.
- Ability to present information effectively to customers by telephone.
- Ability to type and accurately enter information into a computer database.
- Ability to perform arithmetic with whole numbers, common fractions, and decimals, and understand interest-rate computations and explain them to customers.
- Ability to understand written and oral instructions and apply standard procedures and policies when communicating with customers.
- Legal authorization to work in the United States without requiring employment visa sponsorship now or in the future.
Responsibilities
- Comply with the FDCPA, Bankruptcy Code, and company policies and procedures.
- Receive inbound customer service calls and place outbound collection calls for accounts queued in the financial tracking system.
- Discuss delinquency with customers, review sales, service, or credit contract terms, and negotiate payment plans and settlement agreements.
- Refer accounts to the Senior Manager IVA when a customer raises a dispute or complaint.
- Request form letters notifying customers of account ownership and servicing transfers, delinquency, or established payment plans and settlement agreements.
- Process repairable and total loss insurance claims and collateral trade-in agreements.
- Record customer-provided and customer-directed information, collection attempts, discussions, actions, and account activity in the financial tracking system.
- Obtain and review paper and electronic correspondence and documents related to accounts.
- Coordinate collateral surrender, redemption, and reinstatement with customers.
- Negotiate collateral release agreements with impound and tow companies.
- Submit qualified delinquent accounts to the Skip Trace Department for repossession review.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
