Assistant Director Jobs

About The Position

Requirements

• At least 4 years of progressive experience in a hotel or related field is preferred.
• Effective verbal and written communication skills.
• Time-management skills to prioritize departmental functions and meet deadlines.
• Excellent problem-solving skills.
• Ability to understand and evaluate complex information and data.
• Ability to maintain confidentiality.
• Strong leadership skills.
• Aptitude for self-motivation.
• Can-do attitude and hands-on approach to hotel management.
• Strong computer skills.
• Flexible availability for days, nights, holidays, and weekends based on hotel demands.
• Effective listening skills and ability to understand and clarify concerns from guests and team members.

Nice To Haves

• At least 4 years of progressive experience in a hotel or related field.
• 4-year college degree.

Responsibilities

• Supervise and manage Front Office team members, ensuring quality, standards, and guest satisfaction.
• Use interpersonal and communication skills to lead, influence, and encourage others.
• Make sound financial and business decisions.
• Demonstrate honesty and integrity and lead by example.
• Ensure team members are recognized across areas of responsibility.
• Communicate performance expectations based on job descriptions and monitor progress.
• Achieve and exceed performance, budget, and team goals.
• Develop goals and plans to prioritize, organize, and complete work.
• Keep the Front Office team focused on operational priorities that drive guest satisfaction and desired financial results.
• Review staffing levels to meet guest-service, operational, and financial objectives.
• Understand how Front Office operations affect the property as a whole.
• Ensure compliance with Front Office policies, standards, and procedures.
• Administer property policies fairly and consistently, complete disciplinary procedures and documentation according to SOPs and LSOPs, and support the Peer Review Process.
• Provide service above and beyond expectations to promote customer satisfaction and retention.
• Act as the Front Office “Service Champion” and create a positive atmosphere.
• Empower team members to provide excellent guest service.
• Review comment cards, guest-satisfaction results, and other data to identify improvement areas.
• Respond to and handle guest problems and complaints.
• Observe team members’ service behaviors and provide feedback to individuals and/or managers.
• Attend, facilitate, and participate in required hotel meetings and trainings.