Assistant Director, Quality and Outcomes

Heartshare Human Services Of New York • Brooklyn, NY

2d

About The Position

The Assistant Director, Quality and Outcomes supports HeartShare’s Data and Innovation program by leading quality improvement, outcomes measurement, and analytics initiatives across child welfare, clinic, education, and developmental disabilities services. The role partners with program leaders to turn operational data into actionable insights and support continuous improvement and measurable impact. It is hands-on and does not include direct staff supervision.

The position leads improvement activities, develops and refines measures, and builds and maintains Power BI dashboards and scorecards. It queries, validates, and analyzes data from multiple source systems using SQL and other analytical tools, then communicates findings through clear visualizations and recommendations. The role also works with Compliance and program teams to identify improvement opportunities, coaches staff and leaders on using quality improvement methods and data tools, and maintains documentation of measures, dashboard logic, validation processes, and known limitations.

Requirements

• Bachelor’s degree in social work, public health, public administration, human services, data analytics, program evaluation, or a related field; equivalent relevant experience may be considered.
• At least five years of progressively responsible experience in quality improvement, program evaluation, analytics, performance management, or human services.
• Experience facilitating structured quality improvement initiatives and communicating analytical findings to nontechnical audiences.
• Proficiency in data analysis, visualization, and reporting tools such as Power BI and SQL.
• Strong understanding of child welfare, clinic, education, or developmental disabilities service environments.
• Excellent analytical, problem-solving, and communication skills, with the ability to translate data into actionable insights.

Nice To Haves

• Master’s degree in a related field.

Responsibilities

• Lead continuous quality improvement activities across child welfare, clinic, education, and developmental disabilities services programs.
• Partner with program leaders to define performance problems, analyze root causes, design improvement strategies, and evaluate results.
• Apply structured methods such as Plan-Do-Study-Act cycles, root-cause analysis, and process mapping to drive improvement.
• Develop, document, and refine measures of service quality, program performance, and participant outcomes.
• Build, maintain, and enhance Power BI dashboards and scorecards to visualize program performance and outcomes.
• Query, validate, and analyze data from multiple source systems using SQL and other analytical tools.
• Translate complex data findings into clear visualizations and actionable recommendations for program and executive audiences.
• Collaborate with Compliance and program teams to identify systemic improvement opportunities and support coordinated follow-through.
• Coach program leaders and staff in using dashboards, measures, and quality improvement methods to enhance service delivery.
• Maintain documentation for measures, dashboard logic, validation processes, and known limitations.

Benefits

• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision, and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account for dependent care, medical, parking, and transit.
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Gympass discount.
• Verizon Wireless discount.
• BJ’s Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager