Quality Outcomes Specialist - Clinical Outcomes - Multiple locations

Roper St. Francis Healthcare • Charleston, SC

12d • Onsite

About The Position

The Quality Outcomes Specialist works through ongoing development and coordination of collaborative, interdisciplinary, data-driven improvement efforts to support clinical and operational excellence. The position measures and improves clinical outcomes and helps management develop and implement improvement strategies. It promotes statistical process control, robust data collection and analysis, identification of improvement opportunities, implementation of best practices and clinical guidelines, regulatory compliance, and safe, efficient processes. The specialist works continually with clinical and medical staff to provide data and support solution development.

For Clinical Quality Services, the role supports day-to-day continuous quality improvement for assigned ambulatory care practices or regions. It collaborates with Roper St. Francis Healthcare stakeholders and quality staff to foster continuous performance improvement and patient safety. The primary location is Roper Hospital, with floating responsibilities at Mount Pleasant Hospital, Bon Secours St. Francis Hospital, and Berkeley Hospital according to departmental needs.

Requirements

• Bachelor’s degree required.
• At least 3 years of experience in a healthcare organization or closely related industry.
• Direct experience with quality improvement projects required.
• Demonstrated ability to direct projects, coordinate team efforts, assess and monitor, problem-solve, and make recommendations.
• Working knowledge of Microsoft Office.
• Strong interpersonal, communication, and presentation skills.
• Ability to work independently with minimal supervision and coordinate varied functions.
• Ability to interact with people at different professional levels and function as a team player.
• Strong time-management, planning, and problem-solving skills.
• Comfort with quantitative and qualitative analysis.
• Ability to maintain strict confidentiality of work-related information.
• Ability to develop and maintain positive relationships with physicians and staff.
• Professional, neat appearance.

Nice To Haves

• Master’s degree or enrollment in a graduate program.
• Experience in ambulatory care.
• Experience in healthcare quality, patient safety, or accreditation.
• RN or other clinical professional licensure.
• CPHQ or PMP certification.

Responsibilities

• Coordinate collaborative, interdisciplinary, data-driven improvement efforts.
• Measure and improve clinical outcomes and support clinical and operational excellence.
• Develop and assist management in implementing improvement strategies.
• Promote statistical process control techniques and sophisticated data collection and analysis.
• Identify opportunities for improvement and implement best practices, including clinical guidelines.
• Support adherence to regulatory requirements and promote safe, efficient processes.
• Provide data and support solution development for clinical and medical staff.
• Carry out day-to-day continuous quality improvement for assigned ambulatory care practices or regions.
• Collaborate with healthcare stakeholders and quality staff to promote continuous performance improvement and patient safety.
• Direct projects, coordinate team efforts, assess and monitor results, solve problems, and make recommendations.
• Maintain confidentiality and positive working relationships with physicians and staff.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level