RN - Quality Outcomes Coordinator

Carle Health•Urbana, IL

About The Position

The Quality Outcomes Coordinator (QOC) works at the unit level in collaboration with bedside staff and unit leaders to deliver effective, efficient, high-quality care. The QOC continuously evaluates bedside care, identifies process gaps, and facilitates improvement activities to improve outcomes. The role implements evidence-based research in practice so patients benefit from current innovations in care delivery, and promotes consistency in quality and safety at the unit level. The QOC uses unit dashboards and other quality metrics to prioritize practice changes, evaluates outcomes and trends, supports staff through real-time coaching and education, and coordinates improvement initiatives. The position also completes the direct patient care hours required by its FTE status. Carle Health describes itself as an equal opportunity employer. The organization has nearly 17,000 team members and providers and operates hospitals and provider services across central and southeastern Illinois. The listed compensation range is $41.07 to $66.85 per hour; actual compensation depends on factors including experience, qualifications, location, training, licenses, shifts worked, and compensation model. Carle Health states that it offers a comprehensive benefits package, with details available on its benefits website.

Requirements

Licensed Registered Professional Nurse (RN) through the Illinois Department of Financial and Professional Regulation (IDFPR).
Basic Life Support (BLS) certification from the American Heart Association (AHA) within 30 days.
National nursing certification within 2 years.
IHI Open School Basic Certificate in Quality and Safety within 1 year.
Bachelor's degree in Nursing.
At least 2 years of nursing work experience.

Responsibilities

Balance multiple tasks and projects while meeting organizational standards.
Use unit dashboard metrics and other quality measures, including NDNQI and VON, to prioritize and drive practice changes.
Evaluate current practices and implement evidence-based practice recommendations.
Collaborate with unit managers, supervisors, bedside staff, and other healthcare providers to address patient-care and outcome issues.
Participate in work groups addressing unit-wide and hospital-wide patient-care issues through evidence-based practices.
Serve as a role model and resource for the nursing division shared governance model.
Collect data and evaluate unit trends in patient outcomes, including nurse-sensitive indicators, core measures, VBP metrics, and occurrence reporting.
Review staff compliance with regulatory requirements related to patient safety.
Participate in department-level safety initiatives to improve outcomes within the care microsystem.
Work with other unit quality outcomes coordinators to improve care across the continuum.
Write and revise unit-based policies, procedures, and standards to reflect current evidence.
Track and report quality outcomes and unit trends to management, physician teams, and bedside nurses.
Provide real-time accountability, coaching, and education to promote ownership of safe practice.
Use performance-improvement methodologies, including PDSA, to implement change.
Complete the required direct patient-care hours per week according to FTE status.
Participate in daily WB rounds to evaluate care and ensure current practices and policies are followed.
Collaborate with bedside nurses and providers to evaluate the daily need for urinary catheters, telemetry, and central lines.
Work with unit managers, supervisors, other QOCs, and the quality department to support consistency of practice across the continuum.
Review enterprise reports, track trends, and facilitate process-improvement teams.
Review hospital-acquired condition events, identify trends, and facilitate improvement efforts to reduce unit risk.
Proactively round on the unit, focusing on high-risk patients and appropriateness of care.
Round daily with bedside nursing staff to review fall risk and interventions; invasive-line necessity and compliance; continued telemetry need; documentation; restraint necessity and continuation; pressure-injury risk and prevention; and patient and environmental safety.
Assess and evaluate appropriate use of bedside sitters and video remote sitters, if applicable.
Promote data transparency and accountability by providing quality reports to unit leaders and bedside nursing staff on daily, weekly, monthly, quarterly, and yearly schedules.
Collaborate with unit leadership and the unit educator to conduct assessments of ongoing education needs.