Coordinator of Quality Outcomes (CQO)

ViaQuest • Lafayette, LA

8d

About The Position

The Coordinator of Quality Outcomes (also referred to as Program Director) manages the overall system of supports and services provided to individuals with developmental disabilities in ViaQuest Community Solutions residential programs. The role oversees personnel and service delivery, supports effective communication among individuals’ service teams, and provides financial oversight. The position supervises Team Leaders and helps ensure that appointments and related documentation are appropriately scheduled, tracked, completed, forwarded, and filed. It also ensures regulatory requirements are consistently met at all sites. The role includes participation in an on-call rotation.

Requirements

• Demonstrated understanding and acceptance of people with various lifestyles and values.
• Bachelor’s degree or a minimum of 8–10 years of relevant work experience.
• Three years of increasing management and supervisory experience coordinating residential programs for people with developmental disabilities.
• Good driving record, valid driver’s license, current and unexpired auto insurance, and reliable transportation.
• Willingness and ability to participate on a multidisciplinary, self-directed team.
• Empathy for people supported.
• Ability to pass a criminal background check.

Responsibilities

• Manage the overall system of supports and services provided to individuals served.
• Manage personnel and coordinate service delivery.
• Ensure individuals’ service teams operate and communicate effectively.
• Provide financial oversight of the program.
• Supervise Team Leaders.
• Ensure Team Leaders have the tools to schedule and track relevant medical, dental, counseling, psychiatric, and other appointments.
• Ensure appointment documentation is completed, forwarded, and filed appropriately.
• Ensure regulatory requirements are consistently achieved at all sites.

Benefits

• Paid training.
• Benefits package for full-time employees, including medical, vision, dental, disability, and life insurance, and a 401(k).
• Paid time off.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager