Coordinator of Quality Outcomes (CQO)

ViaQuest • Terre Haute, IN

8d

About The Position

The Coordinator of Quality Outcomes (also described as Program Director) manages the overall system of supports and services provided to individuals with developmental disabilities in residential settings. The role coordinates personnel and service delivery, promotes effective communication among individuals’ service teams, provides financial oversight, and supervises Team Leaders. The Coordinator ensures Team Leaders have tools to schedule and track appointments and that related documentation is completed, forwarded, and filed appropriately. The role also ensures regulatory requirements are consistently met at all sites. The position includes participation in an on-call rotation.

Requirements

• Understand and accept people with various lifestyles and values.
• Bachelor’s degree or a minimum of 8–10 years of relevant work experience.
• Three years of increasing management and supervisory experience coordinating residential programs for people with developmental disabilities.
• Verification of a good driving record, a valid driver’s license, current and unexpired auto insurance, and reliable transportation.
• Willingness and ability to participate on a multi-disciplined self-directed team.
• Empathy for people supported.
• Ability to pass a criminal background check.

Responsibilities

• Manage the overall system of supports and services provided to individuals served.
• Manage personnel and coordinate service delivery.
• Ensure individuals’ service teams operate and communicate effectively.
• Provide financial oversight of the program.
• Supervise Team Leaders.
• Ensure Team Leaders have the tools to schedule and track medical, dental, counseling, psychiatric, and other relevant appointments.
• Ensure documentation is completed, forwarded, and filed appropriately.
• Ensure regulatory requirements are consistently achieved at all sites.

Benefits

• Paid training.
• Benefit package for full-time employees, including medical, vision, dental, disability, and life insurance and a 401(k).
• Paid time off.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager