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Onboarding Program Manager

GenesysDurham, NC
$104,000 - $183,000Remote

About The Position

Genesys is scaling how we hire, develop, and deploy talent in an AI-driven world. The first 90 days define performance trajectory, engagement, and retention. This role owns that moment. We are looking for a high-ownership, end-to-end builder who will architect and orchestrate a world-class onboarding experience for: New employees New people managers Newly promoted managers This is not a coordination role. This is a design, strategy, and execution role. You will connect business strategy, AI enablement, leadership expectations, and global consistency into one cohesive onboarding ecosystem.

Requirements

  • 5+ years of experience in Talent, Learning, HR Strategy, or Organizational Effectiveness
  • 3-5+ years designing and leading enterprise-wide or global onboarding / enablement programs
  • Demonstrated experience driving cross-functional initiatives in complex, matrixed organizations
  • Proven track record of influencing senior stakeholders without direct authority
  • Experience leveraging HR technology, automation, and/or AI in talent programs
  • You’ve built onboarding as a performance accelerator, not just a welcome experience
  • You connect skills, performance, and workforce strategy — not just events and content
  • You think in systems and design for scale
  • You can diagnose friction quickly and redesign processes with speed
  • You are comfortable presenting to and challenging senior leaders
  • You balance strategy and execution — equally comfortable building the framework and operationalizing it
  • You bring a strong global mindset and understand regional nuance
  • You operate with urgency and accountability

Nice To Haves

  • Experience in a high-growth SaaS or AI-driven technology company
  • Background in change management methodologies (Prosci, Kotter, or similar)
  • Experience integrating onboarding into Workday
  • Exposure to skills intelligence platforms or workforce planning tools
  • Experience building onboarding for first-time managers or leadership transitions
  • Experience delivering instructor-led or live learning sessions (virtual or in-person)
  • Certification or formal training in organizational design, learning design, or talent strategy
  • Experience managing onboarding for a remote-first or distributed workforce

Responsibilities

  • Design a global onboarding ecosystem aligned to business priorities and AI acceleration
  • Translate the Genesys Way of Leading into clear expectations and behaviors from day one
  • Create structured 30-60-90 day pathways tied to measurable performance outcomes
  • Elevate onboarding from orientation to performance enablement
  • Engineer a frictionless journey from offer acceptance through first-year integration
  • Remove handoff breakdowns across Talent Acquisition, IT, HR, Finance, and the business
  • Design moments that build clarity, confidence, and connection early
  • Create a globally consistent yet locally adaptable experience
  • Hold a relentless “new hire lens” and fix friction fast
  • Integrate AI tools and automation into onboarding workflows
  • Embed skills intelligence and data insights into ramp plans
  • Partner with HR tech and People Analytics to drive personalization at scale
  • Use data to predict ramp risks and proactively intervene
  • Design distinct onboarding journeys for new and promoted managers
  • Clarify leadership expectations and accountability from day one
  • Equip managers to effectively onboard and develop their teams
  • Reinforce a culture of performance, feedback, and talent growth
  • Build scalable frameworks with clear ownership and accountability
  • Operate confidently across regions and matrixed stakeholder
  • Establish governance that balances consistency with flexibility
  • Drive alignment without formal authority
  • Navigate ambiguity and competing priorities
  • Shape executive understanding of onboarding as a business lever
  • Define KPIs tied to ramp time, engagement, internal mobility, retention, and manager effectiveness
  • Build dashboards and executive-level reporting
  • Continuously iterate based on data and feedback

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Career Resources

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