Consulting Solution Architect - Digital Experience

CDW

3d • $117,000 - $170,100

About The Position

The Consulting Solution Architect is a field-based technical pre-sales professional who develops comprehensive Digital Experience solutions for CDW customers. The role provides consultative guidance, supports partner product sales, scopes service offerings, and builds strategic relationships to drive business growth. Working with customers, delivery teams, and internal sales teams, the architect acts as a trusted advisor and helps expand Digital Experience services, with a primary focus on state and local customers and national coverage.

The role leads customer-facing discussions and provides technical guidance across unified communications, Microsoft Teams, Webex, calling, and related solutions. It assesses customer needs, develops solution scopes and statements of work, aligns recommendations with long-term customer goals, supports public-sector opportunities, and contributes to technical enablement and thought leadership. Travel to customer locations may be required up to 25% of the time.

Requirements

• Bachelor’s degree and 8+ years of experience, or 12+ years of work experience.
• 8+ years of experience in technical pre-sales, consulting, or post-sale delivery roles.
• Deep technical expertise in Digital Experience and unified communications.
• Hands-on knowledge of Microsoft Teams, Webex, calling, and related Digital Experience solutions.
• Ability to write statements of work and define and understand solution scope.
• Sales or presales background with strong customer-facing communication skills.
• Strong collaboration and leadership skills, including the ability to influence cross-functional teams.
• Excellent customer engagement, communication, and presentation skills.
• Proven ability to design and communicate complex technical solutions.
• Strong analytical and problem-solving skills.
• Ability to work independently with minimal guidance.
• Ability to travel to customer locations up to 25%.

Nice To Haves

• Prior CDW experience or strong knowledge of how CDW operates.
• Experience supporting state and local customers.
• Understanding of RFPs, contract requirements, approval levels, and public-sector buying processes.
• Experience in an OEM, customer, or partner environment, with deep industry knowledge and technical and sales capability.
• Location in the western half of the United States.

Responsibilities

• Develop assessment and service solutions, including architecture, optimizations, technology health checks, deployment services, and advisory services.
• Lead customer-facing conversations about Digital Experience solutions and provide technical guidance across unified communications, Microsoft Teams, Webex, calling, and related solutions.
• Collaborate with customers, delivery teams, sellers, and sales leaders to provide consultative guidance, develop sales strategies, and support opportunities.
• Assess customer needs and translate them into solution scope, assumptions, deliverables, and statements of work.
• Analyze technical and competitive considerations to align solutions with customers’ long-term goals.
• Maintain strategic relationships with customers, sales and delivery leadership, and strategic partners.
• Support state and local customer opportunities, including RFP and contract-related requirements.
• Serve as a subject matter expert across multiple product and solution families.
• Contribute to marketing-approved thought leadership, including LinkedIn, blogs, and online publications.
• Drive technical enablement, outreach, coaching, and mentoring initiatives for Solution Architects and sellers.
• Travel to customer locations up to 25% as needed.

Benefits

• Annual bonus target of 25%, subject to the terms and conditions of the plan.
• Benefits overview is available at https://cdw.benefit-info.com/.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior