Senior Solution Architect/Solution Consulting Director (Field Service)

Salesforce • Washington, DC

1d • $150,100 - $273,000

About The Position

Salesforce is hiring for two individual-contributor positions in Customer Success: Senior Solution Architect and Solution Consulting Director, focused on Field Service. Both roles lead one or more workstreams in complex enterprise customer engagements and partner with stakeholders to define and deliver solutions that achieve customer business outcomes and return on investment. They act as hands-on advisors, drawing on interpersonal, technical, Salesforce product, industry, consulting, and client-business knowledge.

The roles facilitate presentations and discovery, co-create solutions and program vision with customers, guide execution, and obtain customer acceptance of delivered solutions. They communicate with technical and business stakeholders at all levels, including the C-suite; identify root causes and corrective actions; address roadblocks and risks; and guide customer and colleague adoption of technologies that create business value. They also steward Salesforce Professional Services methodology, collaborate with Customer Success and Product teams, and contribute to practices, knowledge sharing, and thought leadership internally and externally.

The Senior Solution Architect requires at least 10 years of experience; the Solution Consulting Director requires at least 12 years. Candidates must have led multiple large, multi-cloud or multi-workstream engagements as lead architect across workstreams in Field Service Management and/or Field Service and Operations. The position also requires extensive Salesforce configuration and customization experience; expertise in architecture and solution design; and experience with discovery, requirements, user stories, process documentation, and system designs. The posting lists a typical U.S. base salary range of $150,100–$273,000 annually, with a range of $180,200–$298,400 in California, New York, and select metropolitan areas of Boston, Chicago, Seattle, and Washington, DC.

Requirements

• At least 10 years of experience for the Senior Solution Architect role or at least 12 years for the Solution Consulting Director role.
• Experience leading multiple large, multi-cloud or multi-workstream engagements as lead Architect across all workstreams within Field Service Management and/or Field Service and Operations.
• Understanding of challenges in large engagements and best practices for ensuring success.
• Advanced industry knowledge, including the nuances of delivering Salesforce implementations in the relevant industry.
• Extensive experience configuring and customizing the Salesforce platform.
• Expertise in defining system architecture, identifying gaps between current and desired end states, and delivering solutions that enable desired business outcomes.
• Experience leading discovery, defining business requirements, writing user stories, and providing detailed system and functional designs.
• Experience documenting business processes and wire-framing system designs using process-flow tools, UML, sequence diagrams, or similar methods.
• Strong presentation skills and ability to articulate a point of view and its rationale to varied stakeholders.
• Strong written and verbal communication skills, including the ability to develop audience-appropriate materials.
• Ability to learn and apply new concepts, business models, and technologies rapidly.
• Ability to work as a team player, demonstrated through customer qualification of a large-scale or enterprise implementation with multiple workstreams.
• Ability to listen and communicate with people in diverse roles.
• Resourceful, innovative problem-solving ability.
• Success as a people leader or people manager.
• Experience leading internal initiatives to improve business processes.

Nice To Haves

• Proven results delivering high-value business outcomes using an agile approach.
• Proven results leading customer and/or partner success stories.
• Relevant Salesforce certifications and consulting experience.

Responsibilities

• Serve as a trusted advisor to clients.
• Lead workstreams in complex enterprise customer engagements and partner with stakeholders to drive the vision and deliver key outcomes.
• Guide customers and colleagues in evaluating and deploying technologies that increase business value.
• Lead discovery sessions, define business requirements, write user stories, and create detailed system and functional designs.
• Define system architecture, identify gaps between current and desired states, and deliver comprehensive solutions aligned with desired business outcomes.
• Document business processes and wire-frame system designs using process-flow tools, UML, sequence diagrams, or similar methods; recommend improved future-state processes and designs.
• Communicate and teach sophisticated concepts across client organizational levels, and present clear recommendations and rationale.
• Identify and manage risks, take issues through to resolution, and negotiate solutions to complex problems with customers and third-party partners.
• Review and correct project or program direction, approach, and key artifacts to keep work on track and solutions maintainable and extensible.
• Drive program vision and advise on strategies for enabling technologies, including the Salesforce platform.
• Lead internal initiatives to grow the consulting practice and improve business processes; contribute to the community’s knowledge base and expertise.
• Engage with Customer Success, Product, and cloud-specific practice teams to advance customer value objectives, methodology, best practices, and thought leadership.

Benefits

• Time-off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed