Salesforce Solution Architect, Experience Cloud
About The Position
NeuraFlash, Part of Accenture, is hiring a Salesforce Solution Architect to help deliver AI-powered business transformation and customer solutions. The role serves as a trusted client advisor and Salesforce platform expert, translating business requirements into well-architected solutions and helping clients develop strategies and roadmaps that balance quick wins with long-term goals. The architect will work with Salesforce technologies including Experience Cloud, Service Cloud, and Knowledge; contribute to design specifications, infrastructure, and project plans; mentor junior team members; and stay current on Salesforce products and technical capabilities. The position is part of a collaborative, flexible work culture. Work may be remote or in person, with the option to work from the Massachusetts headquarters or a regional hub. Certain roles may involve travel of up to 25%.
Requirements
- Significant business process, technical consulting, or enterprise architecture experience.
- At least 3 years of CRM industry experience; Salesforce platform experience is preferred.
- Proven ability to design and optimize business processes and integrate processes across disparate systems.
- Understanding of basic UX principles.
- Willingness and ability to learn new technologies.
- Extremely strong written and oral communication skills.
Nice To Haves
- Expertise providing solution architecture on Salesforce Experience Cloud.
- Salesforce certifications in Service Cloud and Experience Cloud.
- Familiarity with charting tools such as Lucidchart.
- Experience working alongside designers using artifacts such as sitemaps, detailed mockups, and prototypes.
- Involvement in the design or development of custom web components.
Responsibilities
- Provide industry best practices and serve as a trusted client advisor.
- Lead requirements gathering and serve as the Salesforce platform expert.
- Work with clients to build strategies and roadmaps that enable quick wins and longer-term strategic goals.
- Leverage Salesforce technologies, including Experience Cloud, Service Cloud, and Knowledge.
- Contribute to detailed design specifications, infrastructure, and project plans.
- Translate business requirements into well-architected solutions.
- Coach and mentor junior technical and functional team members.
- Follow and understand new Salesforce product and technical capabilities.
Benefits
- Flexible work culture that accommodates personal scheduling needs.
- Remote or in-person work options, including the Massachusetts headquarters and regional hubs.
- Collaborative culture with opportunities to provide suggestions and feedback to company leadership.
- Team events and celebrations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
