Senior Solutions Architect - Reuters Imagen
About The Position
Reuters Imagen is a digital content management platform trusted by major sports and media brands. Backed by Thomson Reuters, the business is growing and investing in its technology, products, and people. The Senior Solutions Architect serves as the technical expert for strategic opportunities, shaping solution design, influencing customer decisions, and supporting implementation. The role contributes to revenue growth, customer success, and the future direction of the platform. The architect leads customer discovery and solution design, supports the technical aspects of the sales cycle, and partners with Commercial and Account teams on proposals and deal materials. The role also advises customers and strategic accounts through implementation and ongoing platform optimisation, while collaborating with Product and Engineering to communicate customer insights and help improve internal presales resources and product direction. The role is remote and works across time zones; employees may work from anywhere for up to eight weeks per year under the company's flexible work arrangements.
Requirements
- At least 5 years of experience in requirements elicitation, solutions architecture, pre-sales engineering, or technical sales support for enterprise or SaaS software.
- Demonstrable track record of closing or materially contributing to complex technical deals in the US and North American market.
- Deep understanding of cloud infrastructure, hosting architectures, and storage solutions; AWS and Azure are essential.
- Strong expertise in data modelling, cross-system data reconciliation, and integration design, including API patterns, data attribute mapping, and business process dependencies.
- Ability to deliver product demonstrations and handle technical objections from developers through executives.
- Experience creating technical proposals, statements of work, architecture diagrams, solution blueprints, and RFP responses.
- Comfort operating post-sale in a technical advisory capacity alongside delivery teams.
- Fluent professional English and ability to work independently in a remote environment across time zones.
- Proven use of AI tools such as ChatGPT, Claude, or Copilot for research, analysis, and workflow efficiency.
Nice To Haves
- Experience in sports, media, broadcast, or content management technology sectors.
- Knowledge of video codecs, transcoding, metadata standards, live ingest protocols, and content delivery workflows.
- Understanding of AI services and their application in video processing, automated tagging, data enrichment, and intelligent content discovery.
- Experience with Salesforce, Azure DevOps, and Monday.com.
- Familiarity with SAML/SSO, access control models, and security and compliance requirements common in enterprise media environments.
Responsibilities
- Lead technical discovery workshops to understand customer requirements, workflows, integrations, security considerations, and business objectives.
- Design scalable cloud-based solutions that align customer needs with Reuters Imagen platform capabilities and best practices.
- Act as the technical lead throughout the sales cycle by delivering demonstrations, handling technical discussions, and building customer confidence.
- Partner with Commercial and Account teams to develop proposals, RFP responses, statements of work, solution designs, and effort estimates.
- Advise customers on deployment, hosting, integration, and configuration approaches, prioritising sustainable, configuration-led solutions over custom development.
- Identify technical risks early, develop mitigation strategies, and support a smooth transition from sales through implementation and delivery.
- Serve as a trusted technical advisor for strategic accounts, supporting complex implementations, feature adoption, and ongoing optimisation.
- Collaborate with Product and Engineering, share customer insights, influence product direction, and contribute to presales tools, technical playbooks, and market expertise.
Benefits
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
- Flexible vacation and paid time off, including two company-wide Mental Health Days and paid holidays.
- Access to the Headspace app and resources for mental, physical, and financial wellbeing.
- Retirement savings plan with company match.
- Tuition reimbursement and career development programs.
- Employee incentive programs.
- Two paid volunteer days annually and opportunities to participate in pro-bono consulting projects and ESG initiatives.
- Health, dental, vision, disability, and life insurance.
- Parental leave and sabbatical leave.
- Optional hospital, accident and sickness insurance; optional life and AD&D insurance.
- Flexible Spending and Health Savings Accounts.
- Fitness reimbursement and access to the Employee Assistance Program.
- Group legal and identity theft protection benefit.
- Access to a 529 Plan, commuter benefits, Adoption & Surrogacy Assistance, and Employee Stock Purchase Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
