Admissions Counselor Jobs

About The Position

Requirements

• Bachelor’s degree.
• Three or more years of relevant experience, or an equivalent combination of education and experience.
• Experience presenting to diverse audiences, including high school students, families, and community partners.
• Strong interpersonal, written, and verbal communication skills.
• Demonstrated commitment to student success and excellent customer service.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work collaboratively in a team-oriented environment.
• Proficiency with Microsoft Office applications and technology platforms.
• Valid driver’s license and successful completion of a motor vehicle records check.
• Authorization to work in the United States.

Nice To Haves

• Experience with Slate CRM, PeopleSoft SIS, or similar enrollment management systems.
• Experience in admissions, enrollment management, student affairs, higher education, recruitment, counseling, customer relationship management, or student support services.
• Understanding of student development, student engagement, and transition practices in higher education.

Responsibilities

• Provide individualized guidance to prospective and admitted students and their families about academic programs, admission requirements, campus opportunities, financial aid resources, and enrollment processes.
• Build relationships with students throughout the recruitment and enrollment cycle through phone, email, text, virtual, and in-person communication.
• Serve as a primary contact for prospective and admitted students and connect them with academic, financial, and student support resources.
• Explain admission decisions, enrollment requirements, and academic pathways to students.
• Support students through application completion, admission, orientation registration, housing processes, and course-scheduling preparation.
• Partner with academic and student affairs colleagues to support students’ transition to campus.
• Coordinate and support campus visits, group tours, open houses, admitted student programs, information sessions, and special recruitment events.
• Manage registration, logistics, communications, and campus-partner involvement for recruitment and yield events.
• Coordinate student ambassador and campus tour guide programs, including scheduling, training, and quality assurance.
• Develop engagement opportunities that showcase Penn State Altoona’s academic strengths, student life, and support services.
• Conduct virtual and in-person recruitment presentations for prospective students, families, school counselors, and community organizations.
• Support targeted recruitment initiatives for academic programs and strategic enrollment areas.
• Collaborate with academic departments and marketing partners to develop student-centered recruitment messaging and outreach.
• Use data and enrollment trends to inform outreach and support recruitment goals.
• Use Slate and other enrollment systems to manage prospective-student communications and engagement strategies.
• Develop and implement text, email, phone, and other outreach campaigns, and monitor student engagement.
• Proactively connect students with appropriate campus resources and support initiatives to improve responsiveness, enrollment conversion, and retention of admitted students.
• Review and evaluate undergraduate applications in accordance with University admissions policies and academic criteria.
• Monitor applicant progress, help students complete required application materials, analyze applicant records, and provide guidance on admission decisions, academic pathways, and alternative campus options when appropriate.
• Maintain accurate student records and documentation in University systems and help students troubleshoot barriers to enrollment.
• Collaborate across Student Affairs, Financial Aid, Academic Affairs, Athletics, Housing, Advising, Career Services, Alumni, and other campus units to support recruitment and student success.
• Participate in campus-wide initiatives promoting engagement, belonging, persistence, and retention.
• Contribute to student-centered service and continuous improvement, and support special projects, committees, and strategic enrollment initiatives as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement plans.
• Paid holidays, vacation, and sick time.
• 75% tuition discount for employees and eligible spouses and children.