Admissions Counselor - LA

Bertelsmann•Tampa, FL

1d•$54,000 - $56,000•Onsite

About The Position

The Admissions Counselor recruits for and administers admissions processes for all Alliant degree programs under the general direction of the Associate Director, Admissions. The role manages inquiries, contacts prospective students by telephone, email, and live chat, and conducts student interviews. The counselor provides guidance and customer service throughout the admissions process, communicates program information, maintains applicant communications and records, and coordinates recruitment and admissions activities. The position is based at Alliant’s Los Angeles campus in Alhambra, California, and is full-time, non-exempt, working 37.5 hours per week during standard office hours, with occasional evening or weekend hours required. The posted salary range is $27.39–$28.71 per hour ($54,000–$56,000 annualized).

Requirements

Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant experience.
Experience in a college or university admissions department and/or two or more years of customer service, sales, or marketing experience.
Proficiency with Microsoft Office applications, Salesforce or a similar customer relations management system, and integrated business software systems in higher education, including relational databases.
Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
Excellent typing speed and accuracy, with a minimum typing speed of 40 WPM; a typing test may be required for counselors with live chat responsibilities.
Ability to work effectively as a team player.
Ability to manage multiple tasks according to required deadlines.
Ability to exercise discretion and tact in interpersonal contacts and maintain confidentiality.
Ability to maintain composure under high-stress conditions.
High level of accuracy and attention to detail.
Applicants must be authorized to work in the United States on a full-time basis.
Successful completion of a background check, including criminal, prior employment, and education verification.

Responsibilities

Build relationships with prospective and continuing students, administration, faculty, staff, external school districts, and professional organizations.
Provide admissions counseling to prospective students.
Manage the admissions application process and coordinate interviews between appropriate parties.
Provide counseling and customer service to prospective students at all stages of the admissions process via telephone, email, live chat, and campus visits.
Respond to new inquiries in a timely manner and follow the phone and email communication strategy for prospective students.
Communicate program offerings and details across a range of degree programs.
Maintain ongoing communication with applicants throughout the admissions process and track communications using Salesforce and CampusNexus (CNS), when applicable.
Attend recruitment fairs, conventions, and conferences as applicable.
Coordinate and present program information at open houses, informational webinars, community colleges, graduation fairs, and local businesses.
Coordinate scheduling of student interviews with faculty and/or program directors.
Deliver weekly reports and admissions updates to program directors and the Director of Admissions as needed.
Perform other related tasks and duties as required, assigned, or directed.