Admissions Counselor - LA

Bertelsmann-Jobs•Alhambra, CA

10h•$54,000 - $56,000•Onsite

About The Position

The Admissions Counselor recruits for and administers admissions processes for all Alliant degree programs under the general direction of the Associate Director, Admissions. The role manages inquiries and contacts prospective students by telephone, email, and live chat, and conducts student interviews. The counselor provides admissions guidance and customer service throughout the admissions process, maintains applicant communications and records, supports recruitment activities and events, and shares reports and updates with program leadership. The position is based at Alliant University’s LA campus in Alhambra, California. Standard office hours apply, with occasional evening or weekend hours required; travel is not required. This is a full-time, non-exempt position working 37.5 hours per week. The stated salary range is $27.39–$28.71 per hour, also listed as $54,000–$56,000 annualized. Employment is contingent on successfully completing a background check.

Requirements

Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant experience.
Experience in a college or university admissions department and/or at least two years of customer service, sales, or marketing experience.
Proficiency with Microsoft Office applications and Salesforce or a similar customer relationship management system.
Experience with integrated business software systems in higher education, including relational databases.
Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
Typing speed of at least 40 words per minute with accuracy; a typing test may be required for counselors with live chat responsibilities.
Ability to work effectively as a team player.
Ability to manage multiple tasks according to required deadlines and maintain composure under high-stress conditions.
Ability to exercise discretion and tact in interpersonal contacts and maintain confidentiality.
High level of accuracy and attention to detail.
Applicants must currently be authorized to work in the United States on a full-time basis.
Successful completion of a background check, including criminal, prior employment, and education verification.

Responsibilities

Build relationships with prospective and continuing students, administrators, faculty, staff, school districts, and professional organizations.
Provide admissions counseling to prospective students.
Manage the admissions application process and coordinate interviews between appropriate parties.
Provide counseling and customer service to prospective students at all stages of the admissions process through telephone, email, live chat, and campus visits.
Respond to new inquiries in a timely manner and follow the established phone and email communication strategy.
Communicate program offerings and details across a range of degree programs to prospective students.
Maintain ongoing communication with applicants and track communications using Salesforce and CampusNexus (CNS), when applicable.
Attend recruitment fairs and applicable conventions and conferences.
Coordinate and present program information at open houses, informational webinars, community colleges, graduation fairs, and local businesses.
Coordinate student interview scheduling with faculty and/or program directors.
Deliver weekly reports and admissions updates to program directors and the Director of Admissions as needed.
Perform other related tasks and duties as required, assigned, or directed.