Automotive Service Advisor
McCarthy Auto Group • Olathe, KS2d
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Automotive Service Advisor (Service Writer Exp Preferred)- McCarthy Chevrolet
McCarthy Auto Group•Olathe, KS
About The Position
McCarthy Auto Group is seeking a full-time Service Advisor to join the McCarthy Chevrolet–Olathe team. The role involves assisting customers with vehicle service needs, preparing detailed service orders, coordinating with technicians, and keeping customers informed throughout the repair process. The ideal candidate has strong written and oral communication skills, attention to detail, and a commitment to excellent customer service. The schedule is Tuesday through Saturday, and the dealership is closed on Sundays.
Requirements
- Strong written and oral communication skills.
- Strong attention to detail.
- Excellent customer service skills and a strong desire to sell.
- Ability to multitask and work in a fast-paced environment.
Nice To Haves
- One year of service writing experience.
- Knowledge of Reynolds and Reynolds DMS.
- Basic knowledge of automotive systems.
Responsibilities
- Greet customers, listen to their concerns, and write detailed service orders based on those concerns.
- Review vehicle reports for recalls requiring completion and verify applicable warranties.
- Answer phones, schedule appointments, and review recommended and upcoming services.
- Communicate with technicians throughout the repair process to keep customers updated.
- Provide cost estimates for mechanical and maintenance repairs.
- Maintain customer satisfaction scores at or above dealership standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- 401(k) with company match
- Paid vacation and holidays
- Employee discounts on vehicles, service, and parts
- Employee assistance program
- Referral bonuses
- Paid training
- Community and charity involvement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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