Sportsbook Ticket Writer - Eldorado Scioto Downs ( Columbus, Ohio)

Caesars Entertainment • Columbus, OH

3d • Onsite

About The Position

Caesars Sportsbook is growing its retail operations, combining sports, sports betting, and technology to serve customers. The Sportsbook Ticket Writer is the face of retail operations and provides high-level customer service to both regular customers and novice bettors. The role involves explaining sports betting options, answering customer questions, helping customers make informed and responsible wagering decisions, and ensuring customers can place bets and receive payouts. The position reports to the District Manager.

Requirements

• Must be 21 years of age or older.
• Successfully pass a drug screen and background check and obtain a gaming license.
• At least 1 year of cash-handling experience.
• High level of customer service.
• Professional presentation and manner.
• Strong written and verbal communication skills.
• Ability to perform simple math.
• Understanding of and responsibility for adhering to company and Ohio Casino Control Commission compliance requirements.
• Ability to sit or stand for extended periods.
• Basic computer knowledge, including email, MS Excel, and internet use.

Nice To Haves

• High school diploma, GED, or equivalent is preferred.
• Ability to work a flexible schedule, including nights, weekends, and holidays, is preferred.

Responsibilities

• Provide a high level of customer service to anyone who visits the sportsbooks.
• Follow company rules and regulations set forth by the Nevada Gaming Control Board.
• Answer customer questions to the best of your knowledge or find answers in a timely manner.
• Attempt to de-escalate customer disputes and complaints, escalating them to the direct supervisor when needed.
• Communicate and promote the sports betting options available to customers.
• Represent William Hill professionally and uphold its standards.
• Complete required Title 31 compliance paperwork and documentation according to company policy and gaming control board standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED