Sportsbook Ticket Writer - Full Time - (Rio LV)

Caesars Sportsbook • Las Vegas, NV

1d

About The Position

Reporting to the Sportsbook Supervisor, the Sportsbook Ticket Writer is the face of the retail operation and provides a high level of customer service to regular and novice bettors. The role requires familiarity with sports betting options to answer customer questions and help customers make informed, responsible decisions about sports wagering. The position also involves following company and Gaming Control Board rules and standards, resolving customer concerns, completing required documentation, and collaborating with teammates and leaders.

Requirements

• Must be 21 years of age or older.
• Must be able to pass a background check.
• Must be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary.
• Proficiency in spoken and written English.
• Flexibility to work various shifts, weekends, and holidays.
• Basic computer knowledge, including email, MS Excel, and internet use.
• At least 1 year of cash-handling experience in a work setting.
• Ability to perform simple math.
• Understanding of and responsibility for adhering to company and Gaming Control Board compliance requirements.
• Must obtain an Employer Identification Number (EIN).
• Must be able to stand for extended periods.
• Must be able to lift, pull, or push 25 pounds.
• Must be able to write for extended periods.
• Must be able to twist, bend, or reach without significant boundaries.

Nice To Haves

• High school diploma, GED, or equivalent preferred.

Responsibilities

• Provide top-tier customer service that encourages customers to return.
• Maintain a professional appearance and demeanor throughout the shift.
• Adhere to company and Gaming Control Board rules and regulations.
• Become familiar with betting options and discuss them with customers.
• Resolve customer disputes and complaints, escalating them to the direct supervisor when needed.
• Work collaboratively with team members and the leadership team.
• Complete necessary paperwork and documentation in accordance with company policy and Gaming Control Board standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED