Sportsbook Ticket Writer - Full Time - (Rio LV)

Caesars Entertainment • Las Vegas, NV

1d

About The Position

Reporting to the Sportsbook Supervisor, the Sportsbook Ticket Writer is the face of the retail sportsbook operation. The role provides a high level of customer service to regular and novice bettors, helping all customers feel welcome. The Ticket Writer develops familiarity with the sportsbook’s betting options and answers customer questions so they can make informed, responsible decisions about sports wagering.

Requirements

• Be at least 21 years of age.
• Pass a background check.
• Be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary.
• Be proficient in spoken and written English.
• Be flexible to work various shifts, weekends, and holidays.
• Have basic computer knowledge, including email, MS Excel, and internet use.
• Have at least 1 year of cash-handling experience in a work setting.
• Be able to perform simple math.
• Understand and adhere to company and Gaming Control Board compliance requirements.
• Obtain an Employer Identification Number (EIN).
• Be able to stand and write for extended periods.
• Be able to lift, pull, or push 25 pounds.
• Be able to twist, bend, or reach without significant limitations.

Nice To Haves

• High school diploma, GED, or equivalent.

Responsibilities

• Provide top-tier customer service that encourages customers to return.
• Maintain a professional appearance and demeanor throughout the shift.
• Follow all company rules and regulations and Gaming Control Board requirements.
• Become familiar with betting options and discuss them with customers.
• Work to resolve customer disputes and complaints, escalating them to the direct supervisor when needed.
• Work collaboratively with team members and leadership as a positive team member.
• Complete necessary paperwork and documentation according to company policy and Gaming Control Board standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED