Ticket Writer - Lead

Bally's Chicago•Evansville, IN

About The Position

The Ticket Writer - Lead assists the Sportsbook Manager with daily operations, including setting up and posting sporting events, supporting wagering transactions, and overseeing Sportsbook Team Members. The role helps provide guest service, resolve complaints, direct labor according to business volumes, and support team training and development. The position also supports Sportsbook financial and administrative processes, including closing out Ticket Writers at the end of each shift and ensuring money is transferred to the main Cage. It assists with marketing programs and promotions, maintains work areas and equipment, and performs accurate data entry in the sports wagering, casino management, Title 31, and cash advance/check cashing systems. The Ticket Writer - Lead must follow applicable federal and state regulations, Indiana Gaming Commission requirements, Title 31/BSA/AML requirements, company policies, internal controls, and departmental procedures. The role requires availability for a variety of scheduled hours, including weekends and holidays, and work in an environment with secondhand smoke, loud noises, and large crowds. Prolonged standing and walking of seven or more hours is required.

Requirements

Knowledge of Indiana Gaming regulations and company internal controls, policies, and procedures.
Ability to work in an environment with secondhand smoke, loud noises, and large crowds.
Ability to stand and walk for prolonged periods of seven or more hours.
Availability for regularly scheduled work and a variety of hours, including weekends and holidays.

Responsibilities

Assist the Sportsbook Manager with daily operations.
Assist with setup and posting of sporting events.
Communicate and explain wagering to new patrons.
Place sports wagering tickets and verify or process winning tickets as needed.
Approve Sportsbook over-the-limit wagers in the manager’s absence, within guidelines.
Resolve complaints and difficult guest concerns.
Lead Sportsbook Team Members.
Direct daily labor according to business volumes.
Assist with training and development of Sportsbook Team Members to improve skills and guest service.
Close out Sportsbook Ticket Writers at the end of each shift and ensure money is transferred to the main Cage.
Assist the Sportsbook Manager in working with the Marketing department to administer programs and promotions.
Investigate suspected unethical or irregular wagering by patrons or conduct by Sportsbook Team Members, and report findings appropriately.
Ensure Sportsbook cleanliness and proper working condition of equipment.
Enter customer and transactional information accurately and efficiently in the sports wagering system, casino management system, Title 31 software, and cash advance/check cashing system.
Learn and follow federal and state regulations, departmental standard operating procedures, and company policies, including Indiana Gaming Commission policies and Title 31/BSA/AML requirements.
Issue complimentary items to casino outlets and redeem marketing vouchers based on tracked play and internal comping guidelines; vouchers are not redeemed for cash and are for merchandise only.
Perform duties and responsibilities associated with the Indiana Gaming Commission Statewide Voluntary Self-Exclusion Program.
Maintain work area supplies and keep areas clean, secure, and well maintained.
Follow the Company Service Standards model.
Perform other duties as assigned.