Ticket Writer

Casino and•East Saint Louis, IL

8d•Onsite

About The Position

The Ticket Writer, also referred to as a Sportsbook Cashier, provides prompt, courteous, accurate, and exceptional service to guests. The position accepts and writes bets for sporting events, receives sports tickets, and pays guests presenting winning tickets and vouchers using a sports computer system. It also maintains and balances a till, keeps the betting window neat and stocked for the next shift, and processes accurate transactions and reconciliations. The role requires knowledge of sports wagering terms and conditions, lines, and odds, as well as accurate completion of Company and regulatory records and forms. The Ticket Writer maintains the confidentiality of privileged information and performs duties in accordance with Company, departmental, and regulatory policies and procedures. Other duties may be assigned. This position operates primarily indoors in controlled temperatures, with occasional exposure to outdoor climates. The hospitality industry operates 24 hours a day, 365 days a year, and the role requires availability for various shifts and flexible hours. Physical activities include occasional standing, walking, and lifting up to 50 pounds, and frequent sitting, kneeling, reaching, pulling, pushing, and repetitive movement of the fingers, legs, arms, and hands. Speech and vision abilities are required. Target pay is $16.00 per hour.

Requirements

High school diploma or GED.
Must be at least 21 years of age.
Customer service experience.
Prior cash-handling experience.
Ability to work various shifts and flexible hours.
Ability to obtain and maintain necessary licenses and/or certifications.
Speech and vision abilities are required.

Nice To Haves

Six months of prior experience in race and sports wagering.
Strong background and in-depth knowledge of the gaming industry and betting process.
Ability to operate the Sportsbook tracking system and Title 31 software system.

Responsibilities

Provide prompt, courteous, accurate, and exceptional service to guests.
Accept bets and write tickets for sporting events using a sports computer system.
Receive sports tickets and pay guests presenting winning tickets and vouchers using a sports computer system.
Maintain and balance a till used to issue and redeem tickets and vouchers, following void and cash-handling procedures.
Keep the window neat and well stocked for the next shift.
Process and maintain accurate transactions and reconciliations.
Know the terms and conditions pertaining to sports wagering and remain fully aware of sportsbook lines and odds.
Accurately complete Company, federal, state, tax, and gaming-regulation records and forms.
Maintain confidentiality of privileged information obtained through normal work procedures.
Perform duties in accordance with established Company, departmental, and regulatory policies and procedures.
Perform other duties as assigned.