Ticket Writer
About The Position
The Ticket Writer, also referred to as a Sportsbook Cashier, provides prompt, courteous, accurate, and exceptional service to guests. The role accepts bets and writes tickets for sporting events, receives tickets from guests, and pays guests with winning tickets and vouchers using a sports computer system. The position maintains and balances a till, processes and reconciles transactions, and keeps the sportsbook window neat and stocked for the next shift. The Ticket Writer must understand sports wagering terms and conditions, be aware of sportsbook lines and odds, complete required company and regulatory records, protect confidential information, and follow established company, departmental, and regulatory policies and procedures. Other duties may be assigned. The position operates primarily indoors in controlled temperatures, with occasional exposure to outdoor climates. The hospitality industry operates 24 hours a day, 365 days a year, and this role requires flexibility to work various shifts and hours.
Requirements
- High school diploma or GED.
- Must be at least 21 years of age.
- Customer service experience required.
- Prior cash-handling experience required.
- Must be able to work various shifts and flexible hours.
- Must be able to obtain and maintain necessary licenses and/or certifications.
- Speech and vision abilities are required.
- Occasional standing, walking, and lifting up to 50 pounds; frequent sitting, kneeling, reaching, pulling, pushing, and repetitive movement of fingers, legs, arms, and hands.
Nice To Haves
- Six months of prior experience in race and sports wagering.
- Strong background and in-depth knowledge of the gaming industry and betting process.
- Ability to operate the Sportsbook tracking system and Title 31 software system.
Responsibilities
- Provide prompt, courteous, accurate, and exceptional service to guests.
- Accept bets and write tickets for sporting events using a sports computer system.
- Receive sports tickets and pay guests presenting winning tickets and vouchers using a sports computer system.
- Maintain and balance a till used to issue and redeem tickets and vouchers, following void and cash-handling procedures.
- Keep the sportsbook window neat and stocked for the next shift.
- Process and maintain accurate transactions and reconciliations.
- Know the terms and conditions pertaining to sports wagering and remain aware of sportsbook lines and odds.
- Complete required company, federal, state, tax, and gaming-regulation records and forms accurately and thoroughly.
- Maintain confidentiality of privileged information obtained through normal work procedures.
- Perform duties in accordance with company, departmental, and regulatory policies and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
