Circa - Race & Sportsbook - Ticket Writer (PT)

Circa Resort & Casino • Las Vegas, NV

8d

About The Position

The Ticket Writer provides outstanding guest service by writing and paying sportsbook tickets and giving guests information. The role answers questions about sports and sports betting, signs players up for players’ rewards cards, and carries out duties in accordance with company standards, policies, and procedures within the Sportsbook Department.

The position requires operating wagering terminals, accurately handling valid sportsbook tickets, explaining wagers and wagering information, monitoring and reporting unusual or suspicious activity, and maintaining assigned work areas. The work may take place in unusually hot, cold, or noisy conditions and may involve exposure to secondhand smoke. The role involves regular contact with guests and team members and requires standing, walking, and other physical tasks throughout the shift.

Requirements

• Communicate effectively with guests, team members, and management in written and verbal form.
• Have basic math skills.
• Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
• Establish and maintain effective working relationships with team members and guests.
• Maintain a Gaming work card.
• Be at least 21 years of age.
• Be a high school graduate or equivalent.
• Have normal corrective vision, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Be able to climb, bend, reach, pull up to 35 pounds, walk, and stand for the duration of the shift.
• Have manual dexterity to operate job-related equipment.
• Perform duties involving standing, walking, lifting, reaching, pushing, pulling, and grasping.

Nice To Haves

• Previous sportsbook experience preferred.

Responsibilities

• Practice, support, and promote the Company Service Standards at all times.
• Accurately write and pay valid sportsbook tickets.
• Operate wagering terminals and perform machine maintenance, including loading new tickets and keeping the area free of debris.
• Answer guests’ questions and explain wagering information in a manner that reflects an understanding of the department and property.
• Understand all wagers offered on the betting board and explain them to customers as needed.
• Assist supervisors in identifying guests with special needs or liberal betting to protect company assets and provide good guest service.
• Observe and report unusual or suspicious wagering patterns or transactions.
• Clean and maintain Front and Back of House work areas and inform appropriate personnel of supply shortages.
• Sign players up for players’ rewards cards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED