Race and Sportsbook Supervisor

Caesars Entertainment•Columbus, NE

About The Position

The Sportsbook Supervisor oversees and leads day-to-day Race & Sportsbook operations, supporting the Sportsbook Manager/Director in developing and coaching team members, delivering exceptional guest service, and ensuring operational excellence and regulatory compliance. This hands-on leadership role promotes a positive team environment while driving efficiency, accuracy, and a best-in-class guest experience. The supervisor assists guests with wagering transactions, promotions, and sportsbook products; resolves concerns and transaction discrepancies; monitors wagering activity and technology; and ensures accurate payouts, cash handling, balancing, and reconciliation. The role also directs and develops team members, supports staffing and training, maintains wagering records, and helps ensure compliance with company policies, internal controls, and applicable gaming regulations. The position requires obtaining and maintaining a Nebraska Gaming License and performing physical tasks in a fast-paced, public-facing environment.

Requirements

Must be 19 years of age or older.
Proficient in spoken and written English.
Ability to oversee operations during a variety of hours, days, weekends, and holidays.
Confidence in assessing situations and making informed decisions.
Good interpersonal communication skills.
Ability to manage relationships.
Strong problem-solving skills.
Ability to manage a diverse range of activities and effectively prioritize responsibilities.
Excellent working knowledge of front- and back-of-house operations in sportsbook and/or casino environments.
Proven ability to understand customers and advocate for player interests.
Ability to push and pull up to 50 pounds.
Ability to lift and carry objects up to 30 pounds.
Ability to bend, stoop, twist, reach, and kneel repetitively.
Ability to stand and/or walk for extended periods.
Ability to maintain regular, predictable attendance according to schedule.
Ability to handle multiple tasks under time constraints in a fast-paced environment.
Ability to work with the public professionally at all times.
Ability to respect confidentiality concerning sensitive guest and company information.
Must be able to obtain and maintain a Nebraska Gaming License.

Nice To Haves

One or more years of experience in gaming and/or sportsbook-related roles preferred.
Post-secondary education or relevant work experience preferred.

Responsibilities

Provide exceptional guest service in a welcoming and professional environment.
Assist guests with wagering transactions, promotions, and sportsbook products.
Resolve guest concerns, disputes, and transaction discrepancies promptly and professionally.
Promote company programs, special events, and sportsbook offerings.
Supervise daily Race & Sportsbook operations and ensure compliance with company policies and gaming regulations.
Monitor betting activity and wagering transactions for accuracy and integrity.
Verify payouts and authorize transactions within established limits.
Ensure opening, closing, balancing, and reconciliation procedures are completed properly.
Monitor sportsbook technology, kiosks, displays, and wagering systems, and coordinate service support when necessary.
Direct, coach, and support Race & Sportsbook Writers and other department team members.
Assist with new-employee training and ongoing staff development.
Monitor employee performance and provide feedback to improve productivity and guest service.
Ensure team members comply with company service standards and regulatory requirements.
Assist with scheduling and managing labor resources based on business demand.
Maintain accurate records, reports, and documentation related to wagering activities.
Ensure adherence to federal, state, tribal, and gaming commission regulations.
Monitor for suspicious wagering activity and report concerns according to established procedures.
Maintain the integrity of cash handling and internal control procedures.
Assist with audits, investigations, and regulatory inspections as needed.