Sportsbook Representative / Supervisor

PENN Entertainment • St. Louis, MO

3d • $17 - $24

About The Position

This dual-coded position allows team members to work as both a Sportsbook Representative ($17.00 plus tokes) and a Sportsbook Supervisor ($24.00 per hour), with scheduled days assigned to each role. The role combines direct guest service and sportsbook transaction responsibilities with supervisory functions that support and oversee sportsbook operations. Team members must follow company policies, internal controls, jurisdictional gaming regulations, Title 31, and Suspicious Activity Reporting (SAR) requirements. The position may be part-time or seasonal.

Requirements

• Must be at least 21 years of age.
• At least two years of experience in a high-volume, cash-handling customer service role.
• Strong verbal and written communication skills in English.
• Ability to lead, motivate, and support a team in a fast-paced, dynamic environment.
• Strong attention to detail and excellent organizational and problem-solving skills.
• Ability to maintain confidentiality and comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Nice To Haves

• Prior supervisory experience is preferred.
• Familiarity with sportsbook operations and betting terminology is a plus; training is provided as needed.

Responsibilities

• Write, verify, and pay sports wager tickets accurately in accordance with departmental policies and jurisdictional gaming regulations.
• Maintain an assigned cash bank and accurately handle payments, change, wagers, and payouts.
• Explain betting lines, odds, and wagering rules to guests.
• Keep sportsbook stations stocked, clean, and organized.
• Reconcile cash banks at the end of shifts and follow cash-handling procedures.
• Comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Assist guests courteously and knowledgeably, including providing information about property amenities and activities.
• Create and input player tracking cards.
• Escalate guest concerns and suspicious activity to management.
• Maintain confidentiality in company and departmental matters.
• Supervise Sportsbook team members and ensure compliance with company policies, Title 31 and SAR requirements, internal controls, and gaming regulations.
• Monitor sportsbook activity for suspicious behavior and ensure accurate reporting.
• Reconcile cash drawers and close out representatives’ shifts, ensuring funds and documentation are accurate and secure.
• Prepare and distribute daily sports sheets and ensure stations are ready.
• Approve or deny wagers within authorized limits.
• Maintain and update customer sheets and betting odds in accordance with policy.
• Resolve guest disputes promptly and professionally within the scope of authority.
• Collaborate with the Sportsbook Manager on guest service strategies, revenue initiatives, and expense control measures.
• Assist with departmental budgeting, compliance, and operational improvements.
• Support employee training, development, performance evaluations, discipline, and scheduling.
• Address team member feedback, concerns, and suggestions to encourage engagement.
• Promote safety awareness and help reduce workplace injuries.
• Maintain current knowledge of property amenities and offerings.
• Perform additional duties as assigned.
• Support team development and training initiatives when performing scheduled supervisory responsibilities.
• Evaluate employee performance and provide constructive feedback.
• Recommend staffing and scheduling adjustments to meet operational needs.
• Manage workflow and ensure adherence to departmental procedures.
• Provide input on coaching, recognition, and disciplinary actions.

Benefits

• Day-one medical, dental, and vision benefits.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, and more.
• Tuition reimbursement.
• Lindenwood University discounts.
• Diversity scholarship for team members’ children.
• Wellness programs supporting team members’ financial, physical, and mental well-being.
• 401(k) matching.
• Annual performance bonus.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed