Sportsbook Agent - Sportsbook
About The Position
The Sportsbook Agent provides outstanding customer service while processing wagers on sporting events and ensuring the efficient, timely exchange of cash for all transactions. The role involves engaging patrons, explaining wagering options and promotions, handling and balancing a till, and resolving or escalating issues appropriately. The agent must follow Seminole Tribe policies and procedures and comply with all applicable jurisdictional, regulatory, and legal requirements. This position operates in a hectic, fast-paced, often crowded and noisy casino environment, with possible exposure to secondhand smoke and other casino-related environmental factors. The employee frequently stands, walks, handles objects, reaches, and communicates, and frequently lifts or moves up to 50 pounds. Final candidates must obtain gaming licensure through a background check with Seminole Gaming Compliance and Regulations before an offer is extended.
Requirements
- Customer service and cash-handling experience.
- Ability to work independently and in a collaborative, team-oriented environment.
- Ability to adapt and react efficiently to shifting priorities, demands, and timelines using analytical and problem-solving skills.
- Flexibility during change and the ability to work at speed.
- Ability to prioritize and execute tasks effectively in a fast-paced environment.
- Strong communication and problem-solving skills, including the ability to articulate ideas, frame problems, and offer solutions to internal and external customers.
- Understanding of sports wagering terminology and products, and ability to manage customer expectations.
- Ability to make sound decisions in high-pressure situations.
- Ability to stand or walk for long periods and work in a loud, smoking environment.
- Must be flexible to work hours including nights and weekends and be available on call.
- Ability to frequently lift and/or move up to 50 pounds.
- Must obtain gaming licensure through a background check with Seminole Gaming Compliance and Regulations before an offer is extended; checks may include credit and criminal background checks.
Nice To Haves
- One or more years of experience in gaming and/or sportsbook-related roles.
Responsibilities
- Adhere to the Seminole Tribe's policies and procedures.
- Professionally engage patrons, answer questions, resolve disputes, and enhance the customer experience.
- Maintain and balance a till used to issue and redeem tickets and vouchers, following void and cash-handling procedures.
- Communicate and promote wagering options and promotions to patrons.
- Identify and appropriately escalate potential complaints, business risks, and potential VIP customers.
- Maintain a neat, well-stocked window for the next shift.
- Follow jurisdictional rules and regulations and comply with regulatory and legal requirements.
- Handle cash properly and identify and escalate issues in a timely manner.
Benefits
- Comprehensive benefits package intended to support health, future planning, and work-life balance; benefits may vary with employment status.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
