Sportsbook Agent - Sportsbook

Seminole Hard Rock Support Services • Coconut Creek, FL

1d

About The Position

The Sportsbook Agent provides outstanding customer service while processing wagers on sporting events and handling timely, efficient cash exchanges. The role involves engaging patrons, explaining wagering options and promotions, maintaining a balanced till and a clean, stocked betting window, and following cash-handling, void, jurisdictional, and regulatory procedures. Agents resolve questions and disputes, identify issues and potential VIP customers, and escalate matters appropriately. The work takes place in a fast-paced, crowded casino environment that may involve secondhand smoke and excessive noise. The position requires standing or walking for extended periods and frequently lifting or moving up to 50 pounds. Flexible availability, including nights and weekends, is required; the job description also mentions overseeing 24/7 operations and being on call. Final candidates must obtain gaming licensure through a background check before an offer is extended.

Requirements

• Customer service and cash-handling experience are required.
• Ability to work independently and in a collaborative, team-oriented environment.
• Ability to adjust to shifting priorities, demands, and timelines using analytical and problem-solving skills.
• Flexibility during periods of change and ability to work at speed in a fast-paced environment.
• Ability to prioritize and execute tasks effectively.
• Strong communication and problem-solving skills, including the ability to articulate ideas, frame problems, and offer solutions to internal and external customers.
• Understanding of sports wagering terminology and products, and ability to manage customer expectations.
• Ability to make sound decisions in high-pressure situations.
• Ability to stand or walk for long periods and work in a loud, smoking environment.
• Flexible availability to support 24/7 operations, including nights and weekends; on-call availability is required.
• Ability to frequently lift or move up to 50 pounds.
• Final candidates must obtain gaming licensure through a background check with Seminole Gaming Compliance and Regulations before an offer is extended; checks may include credit and criminal background checks.

Nice To Haves

• One or more years of experience in gaming and/or sportsbook-related roles is preferred.

Responsibilities

• Adhere to the Seminole Tribe's Policies and Procedures.
• Engage patrons professionally to resolve disputes, answer questions, and enhance the customer experience.
• Maintain and balance a till for issuing and redeeming tickets and vouchers, following void and cash-handling procedures.
• Communicate and promote wagering options and promotions to patrons.
• Identify and appropriately escalate complaints, business risks, potential VIP customers, and other issues requiring resolution.
• Maintain a neat, well-stocked window for the next shift.
• Follow jurisdictional rules and regulations and comply with legal and regulatory requirements.
• Process wagers and exchange cash efficiently and on time.

Benefits

• The company describes a comprehensive benefits package intended to support team members' health, future planning, and work-life balance; benefits may vary with employment status. Details are available on the company's career site.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed