Supervisor, Retail Sportsbook
About The Position
The Supervisor, Retail Sportsbook oversees sportsbook cashier operations and helps ensure wagers and other transactions comply with Company policies and applicable state and federal regulations. The role monitors wagered funds, maintains the sportsbook vault, supports cashier drawers and kiosks, and handles escalated guest disputes. The supervisor also helps train, develop, schedule, and assess department staff as assigned, enforces standard operating procedures, and maintains a visible presence while providing timely customer service to guests and fellow employees. The position requires a high school diploma or GED and the ability to obtain and maintain a valid gaming license as determined by the Ohio State Lottery and Gaming Commission. Cash-handling, sportsbook betting, and ticket-writer or cashier experience are preferred. Salary is listed as $23 per hour.
Requirements
- High school diploma or GED equivalent.
- Must be able to obtain and maintain a valid gaming license as determined by the Ohio State Lottery and Gaming Commission for the position.
Nice To Haves
- 1+ years’ experience with cash handling and sportsbook betting.
- 1+ years’ ticket writer/cashier experience.
Responsibilities
- Supervise sportsbook cashiers and ensure transactions follow Company policies and state and federal regulations.
- Monitor all monies being wagered.
- Approve or deny guest wagers in conjunction with the Risk and Trading team.
- Maintain the Sportsbook vault.
- Conduct cashier-drawer sweeps and bankroll increases as necessary.
- Monitor kiosk performance and customer experience, and perform basic maintenance.
- Handle escalated guest disputes in the Sportsbook.
- Report issues and discrepancies to management immediately and advise management of operational concerns.
- Assist with training, developing, measuring performance, disciplining, and scheduling department staff, as assigned.
- Enforce the Company’s Standard Operating Procedures.
- Maintain high visibility throughout the Sportsbook.
- Provide outstanding and timely customer service to guests and fellow employees.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
