Ticket Writer - Lead

Casino and•Evansville, IN

About The Position

The Ticket Writer - Lead assists the Sportsbook Manager with daily operations, including event setup and posting, guest wagering assistance, ticket processing, team leadership, labor direction, and training. The role helps administer marketing programs and promotions, investigates potentially irregular wagering or employee conduct, and supports accurate financial closeouts and transfers to the main Cage. It also maintains the cleanliness, security, supplies, and working condition of the Sportsbook area and equipment. The position requires accurate data entry in sports wagering, casino management, Title 31, and cash advance/check cashing systems. The employee must follow federal and state regulations, Indiana Gaming Commission requirements, Title 31/BSA/AML requirements, internal controls, standard operating procedures, and company policies. The role also issues complimentary items and redeems marketing vouchers according to tracked play and internal guidelines, and performs duties related to Indiana’s Statewide Voluntary Self-Exclusion Program. The work environment may include secondhand smoke, loud noises, and large crowds. The employee must stand and walk for prolonged periods of 7 or more hours and be available for scheduled work at varied hours, including weekends and holidays. Other duties may be assigned.

Requirements

Knowledge of Indiana Gaming regulations and the company’s internal controls, policies, and procedures.
Ability to work in an environment with secondhand smoke, loud noises, and large crowds.
Ability to stand and walk for prolonged periods of 7 or more hours.
Availability for regularly scheduled work at a variety of hours, including weekends and holidays.

Responsibilities

Assist the Sportsbook Manager with daily operations.
Assist with the setup and posting of sporting events.
Communicate and explain wagering to new patrons.
Place sports wagering tickets and verify and/or process winning tickets as needed.
Approve Sportsbook over-the-limit wagers in the manager’s absence, within established guidelines.
Resolve complaints and difficult guest concerns.
Lead Sportsbook Team Members and direct daily labor according to business volumes.
Assist with training and developing Sportsbook Team Members to improve skills and guest service.
Close out Sportsbook Ticket Writers at the end of each shift and ensure money is transferred to the main Cage.
Assist the Sportsbook Manager and Marketing department with administering programs and promotions.
Investigate potentially unethical or irregular wagering by patrons or conduct by Sportsbook Team Members and report findings appropriately.
Maintain Sportsbook cleanliness and ensure equipment is in proper working condition.
Accurately and efficiently enter customer and transaction information into required wagering, casino management, Title 31, and cash advance/check cashing systems.
Follow applicable federal and state regulations, Indiana Gaming Commission requirements, Title 31/BSA/AML requirements, departmental procedures, internal controls, and company policies.
Issue complimentary items to casino outlets and redeem marketing vouchers according to tracked play and internal comping guidelines; voucher redemption is not for cash and is limited to merchandise.
Perform duties and responsibilities associated with the Indiana Gaming Commission Statewide Voluntary Self-Exclusion Program.
Maintain work-area supplies and keep areas clean, secure, and well maintained.
Follow the Company Service Standards model.
Perform other duties as assigned.