Sportsbook Supervisor - Eldorado Scioto Downs Columbus, OH

Caesars Entertainment • Columbus, OH

2d

About The Position

The Sportsbook Supervisor has operational and financial responsibility for a defined region or territory. The role supports the Book Manager by sharing operational information that can help maximize sportsbook profitability, managing operating costs with a focus on labor and inventory, and working with sportsbook leadership to develop promotional strategies. The supervisor trains, develops, motivates, and mentors staff to improve performance and customer service, handles escalated customer issues, and ensures staff follow company and state gaming agency rules and regulations.

Requirements

• Ability to motivate, lead, and mentor staff members.
• Effective written and verbal communication skills.
• Professional appearance and demeanor.
• Self-starter attitude and initiative.
• Commitment to delivering an elevated level of customer service.
• Ability to stand for extended periods.
• Ability to lift, pull, or push 25 pounds.
• Ability to write for extended periods.
• Ability to twist, bend, or reach without significant boundaries.

Nice To Haves

• Prior work experience in a sportsbook is highly preferred.

Responsibilities

• Provide the Book Manager with operational information that can help maximize sportsbook profitability.
• Manage sportsbook operating costs, focusing on labor costs and inventory management and control.
• Hold regular meetings with sportsbook leadership to develop strategic initiatives for promoting the sportsbook.
• Mentor employees to help them become better ticket writers.
• Drive and motivate staff to provide a high level of customer service to regular customers and novice bettors.
• Handle escalated customer complaints and issues as needed.
• Ensure sportsbook staff follow company and state gaming agency rules and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed