Sportsbook Supervisor

Caesars Entertainment • Danville, VA

2d

About The Position

The Sportsbook Supervisor oversees day-to-day sportsbook operations, ensuring efficient service and a positive guest experience. The role supervises, trains, and mentors sportsbook ticket writers; resolves guest issues and disputes; and ensures compliance with company policies, gaming laws, anti-money laundering protocols, and VA Lottery requirements. The supervisor monitors ticket writing for accuracy, assists with financial transactions, reporting, and record-keeping, and helps manage schedules to ensure adequate coverage. The position also supports promotions, events, and marketing initiatives, and provides management with operational feedback and ideas to improve the guest experience.

Requirements

• At least 2 years of experience in sportsbook operations or a similar role within the gaming industry.
• Ability to use a computer and relevant software for job-related tasks.
• Proven ability to lead, train, and motivate a team in a fast-paced environment.
• Strong communication and problem-solving skills, with a focus on exceptional guest service.
• Ability to handle transactions and record-keeping accurately.
• Solid understanding of sports betting types, odds, and sportsbook technology.
• Familiarity with gaming regulations and compliance requirements.
• Willingness to work a flexible schedule, including nights, weekends, and holidays.
• Responsibility for understanding and adhering to company and VA Lottery compliance requirements.
• Must be able to obtain a VA Lottery License.
• Ability to stand for extended periods and write for long periods.
• Ability to lift, pull, or push up to 25 lbs.
• Ability to twist, bend, and reach without significant restrictions.
• Willingness to work in an environment that may be exposed to smoke.
• Ability to tolerate exposure to bright and flashing lights for extended periods.

Responsibilities

• Oversee day-to-day sportsbook activities and efficient operations.
• Supervise, train, and mentor sportsbook ticket writers, ensuring they follow policies and provide excellent customer service.
• Address and resolve guest issues and disputes promptly and professionally.
• Ensure compliance with regulatory and company policies, including gaming laws, anti-money laundering protocols, and VA Lottery requirements.
• Monitor ticket writing for accuracy in bets, payouts, and record-keeping.
• Assist with daily reporting and financial transactions, and maintain accurate records of bets and payouts.
• Assist in creating and managing team schedules to provide adequate coverage during peak and off-peak hours.
• Support sportsbook promotions, special events, and marketing initiatives.
• Provide management with feedback on operational improvements and ideas to enhance the guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed