Sportsbook Representative / Supervisor

Hollywood Casino St. Louis • Maryland Heights, MO

12d • $17 - $24

About The Position

This dual-coded position provides the opportunity to work as both a Sportsbook Representative ($17.00 plus tokes) and a Sportsbook Supervisor ($24.00 per hour), with scheduled days assigned to each role. Team members perform front-line duties serving guests and supervisory functions supporting and overseeing sportsbook operations. The opportunity is part-time or seasonal.

As a representative, the role handles sports wagers and payouts, maintains and reconciles a cash bank, explains betting information and rules, keeps stations ready, assists guests, creates player tracking cards, and follows cash-handling, confidentiality, Title 31, and Suspicious Activity Reporting requirements. As a supervisor, the role oversees team members and sportsbook activity, reconciles cash drawers, prepares sports sheets, approves or denies wagers within authorized limits, updates customer sheets and odds, handles guest disputes, and supports operational, compliance, budgeting, training, scheduling, and employee-development activities.

Requirements

• Must be at least 21 years of age.
• At least two years of experience in a high-volume, cash-handling customer service role.
• Strong verbal and written communication skills in English.
• Ability to lead, motivate, and support a team in a fast-paced, dynamic environment.
• Strong attention to detail and excellent organizational and problem-solving skills.
• Ability to maintain confidentiality and comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Nice To Haves

• Prior supervisory experience is preferred.
• Familiarity with sportsbook operations and betting terminology is a plus; training is provided as needed.

Responsibilities

• Write, verify, and pay sports wagering tickets in accordance with departmental policies and gaming regulations.
• Maintain an assigned cash bank and handle payments and change accurately.
• Process sports wagers and payouts in a timely and precise manner.
• Explain betting lines, odds, and wagering rules to guests.
• Keep sportsbook stations stocked, clean, and organized.
• Reconcile the cash bank at the end of each shift according to cash-handling procedures.
• Comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Assist guests courteously and knowledgeably, including with information about property amenities and activities.
• Create and input player tracking cards.
• Escalate guest concerns or suspicious activity to management promptly.
• Maintain confidentiality in company and departmental matters.
• Supervise Sportsbook team members to ensure compliance with company policies, Title 31 and SAR requirements, internal controls, and gaming regulations.
• Monitor sportsbook activity for suspicious behavior and ensure accurate reporting.
• Reconcile cash drawers and close out representatives at shift end, ensuring funds and documentation are accurate and secure.
• Prepare and distribute daily sports sheets and ensure stations are ready.
• Approve or deny wagers within authorized limits.
• Maintain and update customer sheets and betting odds in accordance with policy.
• Resolve guest disputes promptly and professionally within the scope of authority.
• Collaborate with the Sportsbook Manager on guest service strategies, revenue initiatives, and expense control measures.
• Assist with departmental budgeting, compliance, and operational improvements.
• Support employee training, development, performance evaluation, discipline, and scheduling.
• Address team member feedback, concerns, and suggestions to encourage engagement.
• Promote safety and awareness to reduce workplace injuries.
• Maintain up-to-date knowledge of property amenities and offerings.
• Support team development and training initiatives as scheduled.
• Evaluate employee performance and provide constructive feedback as scheduled.
• Recommend staffing and scheduling adjustments to meet operational needs as scheduled.
• Manage workflow and ensure adherence to departmental procedures as scheduled.
• Provide input on coaching, recognition, and disciplinary actions as scheduled.
• Perform additional duties as assigned.

Benefits

• Day-one medical, dental, and vision benefits.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, and more.
• Tuition reimbursement, Lindenwood University discounts, and a diversity scholarship for team members’ children.
• Wellness programs supporting financial, physical, and mental well-being.
• 401(k) matching and an annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed