Vp Operations Jobs

About The Position

Requirements

• 15+ years of progressive leadership experience in service operations or a health plan or insurance environment.
• Demonstrated success leading large-scale operational transformation and change, including evolving operating models, processes, capabilities, and ways of working.
• Strong experience operating in a highly matrixed organization and influencing senior leaders to drive alignment across functions without direct authority.
• Deep understanding of healthcare operations and customer, member, and/or provider service environments.
• Experience leading operational enablement capabilities, including strategic workforce planning/workforce management, BPO and vendor management, operational performance, analytics and reporting, quality, and continuous improvement.
• Proven ability to translate strategy into execution, establish effective governance and accountability, and drive measurable business and operational outcomes.
• Strong change leadership capabilities, including leading teams and stakeholders through significant transformation while maintaining operational performance.
• Experience leading large-scale, complex, cross-functional programs and initiatives.
• Strong financial and business acumen, including budget management, cost-benefit analysis, vendor economics, and performance optimization.
• Experience working within regulatory, compliance, audit, privacy, risk management, and control environments.
• Systems-thinking capability and understanding of interdependencies across people, process, technology, data, vendors, and operating models.
• Proven ability to build, lead, coach, and develop high-performing teams across complex and geographically distributed organizations.
• Bachelor’s degree or equivalent.

Nice To Haves

• Knowledge of the payor operational landscape.

Responsibilities

• Lead the transformation and continued evolution of the Service Operations enablement model to support current and future business needs.
• Develop an integrated Strategic Workforce Planning and Workforce Management capability and center of excellence for core Service Operations functions.
• Develop and execute the BPO strategy and optimize performance across a complex global vendor ecosystem, including five primary vendor partners in multiple geographies.
• Establish consistent operating standards, governance, performance expectations, and accountability across internal teams and external partners.
• Use data, analytics, and operational insights to identify performance opportunities, address root causes, reduce manual effort and vendor dependency, and improve decision-making.
• Lead operational and management reporting, performance monitoring, analytics, and continuous improvement capabilities.
• Lead Productivity Incentive Program Management and identify opportunities to improve efficiency, productivity, quality, and overall operational performance.
• Lead program teams supporting SOX and SOC1 regulatory and fiduciary controls, ensuring effective governance and operational compliance.
• Oversee the Aetna risk management plan and associated mitigation strategies.
• Ensure regulatory compliance and risk mitigation across Service Operations, including CMS, state, and federal requirements.
• Optimize the Service Operations real estate and facilities portfolio to support evolving workforce and operational strategies.
• Build partnerships with Service Operations leaders and enterprise cross-functional stakeholders, using influence and collaboration to drive alignment and execution.
• Lead significant organizational and operational change, engage stakeholders, navigate competing priorities, and drive sustainable adoption of new processes, capabilities, and ways of working.
• Build, develop, and lead a high-performing team, creating clarity and accountability while fostering collaboration across organizational boundaries.

Benefits

• Medical plan options, including medical, dental, and vision coverage.
• 401(k) plan with matching company contributions and other retirement savings options.
• Employee stock purchase plan.
• Wellness programs, including wellness screenings, tobacco cessation, and weight management programs.
• Confidential counseling, colleague assistance programs, and financial coaching.
• Paid time off and family leave.
• Flexible work schedules.
• Dependent care resources.
• Tuition assistance.
• Retiree medical access.