VP, Operations

American Water•Charleston, WV

About The Position

American Water is seeking an experienced VP, Operations to drive operational excellence across its water and wastewater operations within the state. The role oversees water quality, field operations, production, and maintenance, with emphasis on regulatory compliance, customer service, continuous improvement, financial performance, and developing high-performing teams. The position works with the state president and engineering staff on capital investment strategy and implementation, supports business development and acquisition integration, and maintains relationships with political and civic leaders and other key stakeholders. Travel throughout the state may be up to 50%.

Requirements

Extensive knowledge of the regulated water and wastewater utility business and its operations.
Knowledge of regulations, requirements, and trends affecting regulated and nonregulated water and wastewater businesses across American Water locations and areas of new business opportunity.
Knowledge of how to assess operating practices and establish best practices.
Demonstrated experience leading, motivating, and empowering employees to effect positive change and improve business performance.
At least ten years of successful experience managing operational areas in multiple locations with represented employees.
Experience establishing and meeting or exceeding organizational performance targets.
Bachelor's degree in an operational discipline, management, or a related discipline.

Nice To Haves

Master's degree.

Responsibilities

Develop operations strategies and direct and manage water quality, field operations, production, and maintenance for water and wastewater operations within the state.
Implement best operating practices to promote continuous improvement, innovation, and excellent customer service.
Maintain operational integrity, including regulatory compliance in all facilities.
Provide strategic and operational input to annual business plans, control budgets for responsible areas, and ensure operational and financial targets are met or exceeded.
Lead, motivate, and develop staff in assigned operations areas, building commitment to improved business performance and developing individual and team capabilities.
Link business-unit objectives to company goals and values; communicate a shared vision, empower staff, and champion diversity.
Work with the state president and engineering staff to develop capital investment program strategy and priorities and drive effective implementation.
Support state business development, including due diligence, operational analysis, and effective integration and performance of acquisitions and contract operations.
Establish relationships with and serve as operational contact for political and civic leaders and other key external stakeholders.
Support the state president in maintaining and enhancing statewide stakeholder relationships.