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Vice President, Business Technology Liaison

BNY MellonWestborough, MA
Hybrid

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Business Technology Liaison to join our team. The position is located in Westboro/Boston, Massachusetts (4 days in office per week).

Requirements

  • Bachelor’s degree in Business Administration, Finance, or a related field.
  • Typically 7-10 years of experience and 2-3 years of management experience.
  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving abilities.
  • Effective communication and interpersonal skills for client interaction and collaboration across teams.

Nice To Haves

  • Advanced degree or relevant certifications are a plus.
  • Experience in an operational area and/or client services is preferred.
  • Subaccounting and/or Brokerage experience a plus

Responsibilities

  • Lead the client operations team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
  • Point of escalation for client operations team.
  • Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
  • Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
  • Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. Liaison between clients and product/engineering teams.
  • Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

Benefits

  • Highly competitive compensation
  • Benefits and wellbeing programs
  • Access to flexible global resources and tools
  • Generous paid leaves
  • Paid volunteer time
  • Eligibility for an annual discretionary incentive award
  • 401(k) plan
  • Company-sponsored medical, dental, vision, and basic life insurance plans
  • Various paid time off benefits, such as vacation and sick time

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