Veterinary Receptionist Jobs

About The Position

Requirements

• Previous experience in a veterinary office is required.
• Basic knowledge of veterinary terminology and procedures.
• Comfort discussing sensitive topics, including end-of-life care and financial discussions, with empathy.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete sign-in, verify appointment details, and help clients feel informed and reassured.
• Escort clients to exam rooms and relay relevant information between clients and clinical staff.
• Handle incoming calls about appointments, care questions, prescription refills, and other client needs.
• Make outbound calls for appointment reminders and follow-up care.
• Process payments, manage invoicing, and schedule future appointments accurately.
• Communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Help maintain a clean, organized, client-ready environment, including occasional pet-related clean-up.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employee pet discount
• Paid time off
• 401(k) with a company contribution described as generous
• Employee referral bonus of $1,000 for referring a new team member to a partner hospital
• Hands-on training and mentorship to support long-term growth across hospital roles