Veterinary Receptionist - Jacksonville, FL
About The Position
Jacksonville Community Pet Clinic West is hiring an experienced Veterinary Receptionist. This role is a great fit for an experienced Veterinary Receptionist or Client Service Representative (CSR) who already knows how fast a veterinary hospital moves and who cares about making every visit feel welcoming. At Jacksonville Community Pet Clinic West, we believe every family deserves accessibly priced, high-quality veterinary care. Our front desk team helps make that happen. As our Veterinary Receptionist, you’ll be the first person clients meet and the one who helps them understand their pet’s care and choose a path that fits their needs. We are committed to keeping high-quality medicine accessible to our local community. Our receptionists help families explore care options, estimates, and payment resources so pets get the care they need. We are an established practice built on teamwork and compassionate care. We work hard to create a positive place for our clients, patients, and team. We offer continuing education allowance, professional development, and quarterly team bonuses.
Requirements
- Previous veterinary receptionist, client service, or front desk experience preferred
- Strong communication skills and a real interest in helping people and pets
- Comfort discussing estimates, payments, financing options, and next steps with clients
- Strong organization and attention to detail, with the ability to multitask in a fast-paced hospital
- A professional, dependable approach and a calm presence under pressure
- A positive, team-first attitude that builds trust with clients and coworkers
- Comfort with computers, multi-line phones, scheduling systems, and practice management software
- A passion for supporting accessible, high-quality veterinary care in your community
Responsibilities
- Greet clients and patients warmly and professionally in person and by phone
- Schedule appointments, manage phone calls, and respond to client questions
- Check clients in and out to keep the day’s workflow running smoothly
- Maintain accurate client and patient records in the practice management system
- Process invoices, payments, estimates, and client account updates accurately
- Help clients understand recommended services, care options, and payment or financing resources
- Communicate clearly with doctors, technicians, assistants, and leadership to support smooth patient care
- Handle busy or emotional moments with patience, professionalism, and empathy
- Keep the reception area organized, welcoming, and client-ready
- Treat every pet and client with the same care and respect you would want for your own
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Sick Time / Paid Time Off
- Free or discounted lab work for all employee pets
- Pet food discount program
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
