Veterinary Receptionist - Jacksonville, FL
About The Position
Jacksonville Community Pet Clinic West is seeking an experienced Veterinary Receptionist. This role is ideal for someone who loves being a calm, friendly face that helps pet parents feel supported, informed, and respected, even on the busiest days. The clinic believes every family deserves accessibly priced, high-quality veterinary care, and the front desk team is crucial in making this happen. As the Veterinary Receptionist, you will be the first point of contact for clients and will assist them in understanding their pet's care and choosing a path that fits their needs. This position is a great fit for an experienced Veterinary Receptionist or Client Service Representative (CSR) who understands the fast pace of a veterinary hospital and is dedicated to making every visit welcoming. The clinic emphasizes care with a mission, a meaningful role in helping families explore care options, estimates, and payment resources, trust and teamwork, a respectful environment, and room for growth.
Requirements
- Previous veterinary receptionist, client service, or front desk experience preferred
- Strong communication skills and a real interest in helping people and pets
- Comfort discussing estimates, payments, financing options, and next steps with clients
- Strong organization and attention to detail, with the ability to multitask in a fast-paced hospital
- A professional, dependable approach and a calm presence under pressure
- A positive, team-first attitude that builds trust with clients and coworkers
- Comfort with computers, multi-line phones, scheduling systems, and practice management software
- A passion for supporting accessible, high-quality veterinary care in your community
Responsibilities
- Greet clients and patients warmly and professionally in person and by phone
- Schedule appointments, manage phone calls, and respond to client questions
- Check clients in and out to keep the day’s workflow running smoothly
- Maintain accurate client and patient records in the practice management system
- Process invoices, payments, estimates, and client account updates accurately
- Help clients understand recommended services, care options, and payment or financing resources
- Communicate clearly with doctors, technicians, assistants, and leadership to support smooth patient care
- Handle busy or emotional moments with patience, professionalism, and empathy
- Keep the reception area organized, welcoming, and client-ready
- Treat every pet and client with the same care and respect you would want for your own
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Sick Time / Paid Time Off
- Free or discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Roth Retirement Savings Plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
