Lead Veterinary Receptionist
About The Position
Orlando Vets Eastwood is hiring a full-time lead front-desk receptionist to serve as the first point of contact for veterinary clients and help set the tone for their visit. The role is suited to a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. The receptionist greets clients and pets, manages appointment check-in, handles payments and scheduling, responds to client calls, and helps maintain a clean and organized reception area. The schedule is Monday through Friday, 8:00 a.m. to 5:30 p.m., and every other Saturday, 8:00 a.m. to 2:00 p.m. The stated salary is $18.00–$21.00 per hour, depending on skills and experience.
Requirements
- Strong organizational and multitasking skills.
- Ability to maintain a calm, professional, and positive demeanor.
Nice To Haves
- Previous experience as a veterinary receptionist or medical office assistant is preferred.
Responsibilities
- Greet clients and their pets, complete appointment sign-in, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate accounting for service and product sales, handle payments, process credit and debit cards, and schedule future appointments.
- Answer client calls regarding appointments, hospital inquiries, medication refills, and other requests.
- Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance.
- Paid time off.
- 401(k) plan for full-time employees.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
