Lead Veterinary Receptionist

Veterinary Practice Partners•LaFayette, NY

6d•Onsite

About The Position

LaFayette Veterinary Clinic is seeking a skilled and compassionate Lead Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role combines administrative precision with warmth and professionalism, including during sensitive or emotionally complex interactions. The successful candidate will have experience managing high-volume front desk operations, remain calm under pressure, and deliver consistent, high-quality customer service in a clinical setting. This full-time position averages 38–40 hours per week. Scheduled shifts are Monday through Friday between 7:30 AM and 6:00 PM, with occasional Saturdays from 9:00 AM to 12:00 PM. The hourly salary is $19–$21, depending on skills, experience, and qualifications. LaFayette Veterinary Clinic is a small animal practice in LaFayette, New York, with a collaborative team of veterinarians, licensed veterinary technicians, assistants, and receptionists. The clinic emphasizes compassionate, high-quality care, client education, and a Fear-Free approach.

Requirements

At least 2 years of experience as a veterinary receptionist.
Experience with veterinary practice management software.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Availability to work scheduled shifts Monday through Friday between 7:30 AM and 6:00 PM, with occasional Saturdays from 9:00 AM to 12:00 PM.

Nice To Haves

Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Manage front desk operations and maintain a warm, welcoming environment for clients and their pets.
Supervise and train reception staff and promote a team-oriented atmosphere.
Schedule appointments, manage patient records, and handle billing inquiries accurately.
Address client concerns with empathy and professionalism.
Collaborate with veterinary staff to streamline operations and enhance patient care.
Greet clients and pets, complete appointment sign-in, confirm appointment details, and escort clients to exam rooms.
Accurately account for service and product sales, handle payments, process credit and debit cards, and schedule future appointments.
Answer client calls about appointments, hospital inquiries, medication refills, and other requests.
Make outbound appointment reminder and follow-up calls.
Maintain cleanliness and organization to support a positive client experience.