Lead Veterinary Receptionist

Veterinary Practice Partners•LaFayette, NY

6d•$19 - $21

About The Position

LaFayette Veterinary Clinic is seeking a skilled and compassionate Lead Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and balances accurate administrative work with warmth and professionalism, including in sensitive or emotionally complex interactions. The clinic is a close-knit small animal practice in LaFayette, New York, with a collaborative team and an emphasis on compassionate, high-quality care, client education, and a Fear-Free approach. This full-time position averages 38–40 hours per week. Scheduled shifts are Monday through Friday between 7:30 AM and 6:00 PM, with occasional Saturdays from 9:00 AM to 12:00 PM. The salary is $19–$21 per hour, determined by the candidate’s skills, experience, and qualifications.

Requirements

At least 2 years of experience as a veterinary receptionist.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet are preferred.

Responsibilities

Manage front desk operations and maintain a warm, welcoming environment for clients and their pets.
Supervise and train reception staff and promote a team-oriented atmosphere.
Schedule appointments, manage patient records, and respond to billing inquiries accurately.
Address client concerns empathetically and professionally while maintaining a high standard of customer service.
Collaborate with veterinary staff to streamline operations and enhance patient care.
Greet clients and pets, complete appointment sign-in, confirm appointment details, and escort clients to exam rooms.
Maintain accurate accounting for service and product sales, handle payments, process credit and debit cards, and schedule future appointments.
Answer client calls about appointments, hospital inquiries, medication refills, and other requests; make outbound appointment reminder and follow-up calls.
Use knowledge of common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Help maintain cleanliness and organization to support a positive client experience.