Veterinary Receptionist

Veterinary Practice Partners • Boston, MA

28d • $20 - $25 • Onsite

About The Position

Lovejoy Veterinary Hospital & Urgent Care is hiring a Customer Service Professional for the front desk of its new general practice and urgent care hospital, scheduled to open in October 2026 in Boston’s historic North End. The role is described as going beyond typical administrative duties: the receptionist provides knowledgeable, welcoming service and communicates confidently using veterinary terminology. The hospital is open from 8 a.m. to 9 p.m., seven days a week; evening shifts and rotating weekends are required. The posting describes both full-time and part-time opportunities.

Requirements

• Previous experience in a veterinary office is required.
• Basic knowledge of veterinary terminology and procedures.
• Comfort discussing sensitive topics, including end-of-life care and financial discussions, with empathy.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete sign-in, verify appointment details, and help clients feel informed and reassured.
• Escort clients to exam rooms and relay relevant information between clients and clinical staff.
• Handle incoming calls about appointments, care questions, prescription refills, and other client needs.
• Make outbound calls for appointment reminders and follow-up care.
• Process payments, manage invoicing, and schedule future appointments accurately.
• Communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Help maintain a clean, organized, client-ready environment, including occasional pet-related clean-up.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employee pet discount
• Paid time off
• 401(k) with a company contribution described as generous
• Employee referral bonus of $1,000 for referring a new team member to a partner hospital
• Hands-on training and mentorship to support long-term growth across hospital roles

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed