Receptionist - Wooflands Veterinary Center
About The Position
Combining hospitality, organization, and a genuine appreciation for the bond between people and their pets, you will help create a welcoming first impression for every client who visits Wooflands Veterinary Center. As a Veterinary Receptionist, you connect pet owners with the care and support they need by coordinating appointments, guiding daily client interactions, and helping maintain a smooth and organized hospital experience. Your professionalism and compassion help build trust and confidence in every visit. This role offers an opportunity to strengthen customer service, veterinary administration, and animal care knowledge while building a foundation for growth within the veterinary profession.
Requirements
- High school diploma or equivalent required
- Previous customer service experience required
- Professional telephone etiquette required
- Basic computer proficiency and ability to learn veterinary software systems
- Strong mathematical aptitude and ability to accurately process transactions
- Ability to communicate effectively in English
- Ability to sit or stand for extended periods
- Ability to lift up to 40 pounds
- Ability to work effectively in a fast-paced environment
Nice To Haves
- Previous front desk, receptionist, hospitality, veterinary, or administrative experience preferred
- Sales experience preferred
- Knowledge of pet breeds and grooming requirements preferred
Responsibilities
- Create a welcoming and reassuring experience by greeting clients, coordinating appointments, managing patient arrivals and departures, and helping pet owners feel informed and comfortable throughout their visit
- Accurate and efficient scheduling by managing reservations, appointment requests, calendars, and daily workflow while balancing client needs and hospital priorities
- Confidence and trust through professional telephone etiquette, timely communication, and accurate responses to client questions and requests
- Well-organized patient records by maintaining documentation, updating information, processing forms, and ensuring administrative accuracy throughout the client experience
- Smooth front-office operations through accurate payment processing, cash handling, transaction management, and attention to financial details
- Strong connections with clients by sharing appropriate information about services, preventive care, grooming requirements, and available veterinary resources
- A collaborative and service-focused environment through effective communication with veterinarians, technicians, assistants, and fellow associates
- Operational readiness by supporting additional administrative responsibilities that contribute to patient care, client satisfaction, and hospital performance
Benefits
- Paid training and structured onboarding
- Hands-on learning and cross-department opportunities
- Clear pathways for advancement and internal promotion
- Recognition through individual and team honors
- Competitive hourly wages
- Attractive 401(k) program
- Medical, dental, and vision coverage for eligible associates
- Paid time off and holiday compensation
- Discounted associate meals and uniform services
- Savings across resort dining, retail, spa, and activities
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
