Receptionist - Wooflands Veterinary Center

Nemacolin•Wharton Township, PA

8d•Onsite

About The Position

Combining hospitality, organization, and a genuine appreciation for the bond between people and their pets, you will help create a welcoming first impression for every client who visits Wooflands Veterinary Center. As a Veterinary Receptionist, you connect pet owners with the care and support they need by coordinating appointments, guiding daily client interactions, and helping maintain a smooth and organized hospital experience. Your professionalism and compassion help build trust and confidence in every visit. This role offers an opportunity to strengthen customer service, veterinary administration, and animal care knowledge while building a foundation for growth within the veterinary profession.

Requirements

A genuine passion for creating positive experiences for pet owners and their animals.
Professional communication skills and a warm, welcoming approach to client interactions.
Strong organization, attention to detail, and the ability to manage multiple priorities with accuracy.
Confidence working in a fast-paced environment while maintaining composure and professionalism.
A collaborative mindset and willingness to support teammates across the hospital.
Sound judgment, reliability, and a commitment to providing exceptional client service.
Positive energy, adaptability, and a desire to learn and grow within the veterinary profession.
Comfort interacting with pets and their owners while maintaining a calm and reassuring presence.
High school diploma or equivalent required.
Previous customer service experience required.
Professional telephone etiquette required.
Basic computer proficiency and ability to learn veterinary software systems.
Strong mathematical aptitude and ability to accurately process transactions.
Ability to communicate effectively in English.
Ability to sit or stand for extended periods.
Ability to lift up to 40 pounds.
Ability to work effectively in a fast-paced environment.

Nice To Haves

Previous front desk, receptionist, hospitality, veterinary, or administrative experience preferred.
Sales experience preferred.
Knowledge of pet breeds and grooming requirements preferred.

Responsibilities

Create a welcoming and reassuring experience by greeting clients, coordinating appointments, managing patient arrivals and departures, and helping pet owners feel informed and comfortable throughout their visit.
Ensure accurate and efficient scheduling by managing reservations, appointment requests, calendars, and daily workflow while balancing client needs and hospital priorities.
Build confidence and trust through professional telephone etiquette, timely communication, and accurate responses to client questions and requests.
Maintain well-organized patient records by documenting information, updating records, processing forms, and ensuring administrative accuracy throughout the client experience.
Facilitate smooth front-office operations through accurate payment processing, cash handling, transaction management, and attention to financial details.
Build strong connections with clients by sharing appropriate information about services, preventive care, grooming requirements, and available veterinary resources.
Foster a collaborative and service-focused environment through effective communication with veterinarians, technicians, assistants, and fellow associates.
Support additional administrative responsibilities that contribute to patient care, client satisfaction, and hospital performance to ensure operational readiness.

Benefits

Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors
Competitive hourly wages
Attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community