Veterinary Receptionist

Veterinary Practice Partners • Hiawatha, IA

28d

About The Position

Petersen Pet Hospital is hiring a full-time customer service professional to serve as the welcoming and knowledgeable first point of contact at the veterinary front desk. The role involves communicating confidently about veterinary care, anticipating client needs, and helping appointments run smoothly while supporting strong client relationships and positive patient outcomes. The receptionist works 36–40 hours per week, including every other Saturday. The hospital is an eight-doctor small-animal practice in Hiawatha, Iowa, described as AAHA accredited, Fear Free, pocket-pet friendly, and focused on kind, high-quality, low-stress care.

Requirements

• At least 2 years of front-desk or client-facing customer service experience, with a warm and welcoming approach.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and pets, complete sign-in, verify appointment details, and help clients feel informed and reassured.
• Relay important information between clients and clinical staff to support clinical workflow.
• Answer incoming calls about appointments, care questions, prescription refills, and other matters.
• Make outbound calls for appointment reminders and follow-up care.
• Process payments, manage invoices, and schedule future appointments accurately.
• Communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Help maintain a clean, organized, client-ready environment, including occasional pet-related clean-up.

Benefits

• Medical, dental, and vision benefits for full-time team members.
• Retirement benefits, including a 401(k) with a company contribution described as generous.
• Employee pet discount.
• Paid holidays and paid time off.
• Hands-on training and mentorship to support long-term growth across hospital roles.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed